Change Wave

Kelley Steven-Waiss is Chief Human Resources Officer at HERE, overseeing the company’s human resource management and talent strategy. Steven-Waiss has more than 20 years of executive management experience in human resources, change management, and corporate communications, and excels in aligning people and resources to effectively execute the business strategy. Prior to joining HERE, Steven-Waiss was Executive Vice President of Worldwide Human Resources for Extreme Networks, responsible for the company’s global human capital strategies. Before that she held numerous executive management, including at Integrated Device Technology (IDT) and PMC-Sierra, as well as consulting positions in large global consulting, public software and retail companies. Steven-Waiss earned her MA in Human Resources and Organizational Development from the University of San Francisco, and a BA in Journalism from the University of Arizona. She serves on the Board of Directors for FormFactor, Inc.

PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw.

PV Kannan co-founded [24]7.ai in 2000 and has been leading the revolution to make customer service easy and enjoyable for consumers. In 1995, PV’s first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999 and PV became part of the management team. At [24]7.ai, PV was a pioneer in integrating customer service technology with business process operations to improve all aspects of the customer experience. PV has been at the forefront of customer experience from creating contact center agent services, developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, to innovating mobile-centric applications. Over the years PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw. PV is on the Board of Directors for Achievers. He has over 20 patents (issued and pending). PV has degrees in accounting and finance from the Institute of Chartered Accountants and The Institute of Cost and Works Accountants of India. 

Neetu Rajpal leads the Product and Engineering teams at Conductor as the Chief Technology Officer, responsible for aligning Conductor’s technology and overall business strategy. Previously, she served as Conductor’s Vice President of Engineering and Director of Quality Assurance—during which time she infused quality into the entirety of Conductor’s software development process. Neetu has over 20 years of extensive software development experience building enterprise SaaS solutions. Prior to Conductor, she exercised her versatility in various leadership roles at Microsoft—in Software Development, Product Management, and Software Testing. Neetu holds a patent for a Network Security Platform API that she developed during her time at Microsoft. She received a bachelor’s degree in computer science from Pace University and an MBA in Technology Management from the University of Washington.

Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud, and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.

As Chief Technology officer of at Zume Inc. Chris Satchell leads Technology, Product and Design, and helps Zume on its quest to be the most powerful source of health and well-being on the planet. Zume’s development teams are, fast-paced and focused on driving innovation in AI/ML, Logistics, Robotics, Automation, and Production.

Most recently Satchell held the position of Consumer Technology Officer at Nike; leading strategy and execution (design, build, operate) related to all consumer-focused technology: e/mCommerce, Nike.com, Brick & Mortar Retail Technology & Infrastructure, Mobile Applications, Nike+, and Digital Brand Experiences / Activations.

Prior to Nike, Satchell held the position of Chief Technology Officer and Executive Vice President of R&D at IGT, the world leader in legalized gambling content, platforms and systems. Satchell’s role encompassed direct responsibility for global product development, spanning Game Platforms and Content, Casino-Systems products and infrastructure, Innovation Labs and cross-industry standards and interoperability.

Satchell has a long history in the video games industry, culminating as Chief Technology Officer for the Interactive Entertainment Business (IEB) at Microsoft, where he was responsible for technical strategy and execution across the gaming business at Microsoft; Xbox, Games for Windows, Xbox Live and Microsoft Game Studios. Satchell was also directly responsible for all Microsoft game development platforms and services through the XNA organization. Other industry roles include serving as an Executive Director at The 3DO Company, Technical Director for Silicon Dreams ltd and an Artificial Intelligence specialist and Project Leader for Eidos Interactive PLC.

In previous lives, Satchell has been an engineer on Safety-Critical Railway Systems and conducted post-graduate research into distributed artificial intelligence.

As LiveRamp’s President & Head of Products and Platforms, Anneka leads the company’s product, engineering, marketing, and general and administrative functions Anneka was an early member of the LiveRamp team and most recently served as LiveRamp’s Chief Product Officer, overseeing product strategy and execution. During her eight-year tenure with the business, she has led successful efforts in a variety of disciplines, including marketing, recruiting, product management and software development. In 2016, Anneka was recognized as a Top 10 Digital Marketing Innovator by AdAge. She holds a Bachelor of Science degree in Mathematics and Computational Sciences from Stanford University and has completed the Executive Program at the Stanford University Graduate School of Business.

Ian Siegel is CEO and co-founder of ZipRecruiter, a leading online employment marketplace that uses AI-driven matching technology to actively connect millions of businesses of all sizes and job seekers across all industries to their next great opportunity. Since the company’s inception in 2010, more than 1.8M employers have used ZipRecruiter to find their next great hire and over 500 million job applications have been submitted through the site. Prior to co-founding ZipRecruiter, Ian held executive product and technology leadership roles at companies including CitySearch, Stamps.com, and Rent.com. He received his B.A. in sociology from Oberlin College and is based in Santa Monica, California.

Tatyana brings an impressive track record of running and scaling product, design, and engineering teams at Amazon and Salesforce, and previously co-led the global Organization Design team at IDEO. She’s also built consumer engagement platforms for the Consumer Financial Protection Bureau and worked with nonprofits like The Community Builders to plan smart and healthy mixed-income communities. In addition to Product Management, Tatyana leads Design and Insights teams. She is currently a fellow at Sapphire Ventures, a board member at Advancing Women in Product, and has served as a technical advisor for the Bill and Melinda Gates Foundation. Tatyana has a Ph.D. in cultural anthropology from UC Berkeley and a BA in economics from Amherst College.