Change Your Mindset

Growing up, I worked in a family restaurant – I am Greek American, after all. My father took a different approach and purchased a liquor store. In both cases, providing excellent customer service was the standard because that is the formula to success in business. But if that’s true, what the hell happened to excellent customer service? You want to be the firm that everyone raves about because you offer the kind of excellent customer service that everyone deserves – especially as it becomes harder to come by.

To learn more, and for the complete show notes, visit: petermargaritis.com

Change Your Mindset is a production of Crate Media

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Kon Apostolopoulos is the founder and CEO of Fresh Biz Solutions, a human capital management consulting group that provides performance improvement and training solutions to help organizations develop people, improve business results, and benefit from a comprehensive talent management strategy. He’s also the co-author of the timely book, 7 Keys to Navigating a Crisis, and a regular contributor to Thrive Global and Achievers Engagement Blog. We talk about how the global crisis of the pandemic has affected our views of leadership and personal happiness.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

Change Your Mindset is a production of Crate Media

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Today’s guest is… Peter Margaritis! Huh? That’s right, we’re turning the mic around with a special guest host, Kate Colbert, President of Silver Tree Publishing, to celebrate the release of “Off Script: Mastering the Art of Business Improv.”

I’ve documented much of the journey of writing this book directly through the podcast, and today we’re going to wrap things up to talk about the whole story: Why I wrote this book, what it means to go off script, and how you can use improv to sharpen your business and leadership skills.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

• Read: Off Script: Mastering the Art of Business Improv

Change Your Mindset is a production of Crate Media

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Dr. Gleb Tsipursky is the CEO of Disaster Avoidance Experts and the author of several books, including Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage. He joins the show to lay out just why we can’t rely on our guts to tell us how to approach bringing workforces back to the office.

Through confirmation bias and the disconnect between higher management and their workforce, it can be very easy to make the wrong decisions when it comes to structuring a company in this new, post-COVID world. Thankfully, Gleb has studied the data extensively and he knows exactly where people are going right and where they’re going wrong.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

One of the key features of improvisation is the ability to listen. When we listen, we park our ego and our agenda, and strive to understand what the other person is trying to say. It’s about listening with our eyes and our ears – but it’s also about the questions we ask.

Even when we think we’ve reached the right answer to our questions, we need to pause and ask ourselves “What else could this be? What are the blind spots I’m not seeing?” We need to think through that and come to realize that maybe this could be something else. That’s a big part of listening.

To learn more, and for the complete show notes, visit: petermargaritis.com

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

Brian Comerford is a digital leader and serial entrepreneur – notably co-founding RadioValve.com, one of the first generation of online radio stations. He served as an adjunct professor at The University of Denver – his alma mater – in the digital media studies department. He currently serves as the co-chair of the CIO Working Group for the Council of Insurance Agents and Brokers, and is a board member of the Adoption Exchange. On top of all of that (and more), he’s the host of the Lead.exe podcast. He talks about The Great Resignation: what it is, why it’s happening, and what the workforce needs to do to adapt.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

I’ll be the first to tell you – improv isn’t all about comedy and making people laugh. However, improv can be a great tool for humor and is how most people are introduced to it. My own introduction to improv involved using it and comedy as coping mechanisms for the challenges life was throwing my way.

Do you remember the song, “Just a spoonful of sugar helps the medicine go down?” Mary Poppins was onto something. To digest something undesirable, but necessary, combine it with something sweet. You can take this advice literally, but if you’d rather not indulge in a sugar binge, why not give humor a try?

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

• 10 Reasons Why Humor Is A Key To Success At Work

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

Eric M. Twiggs is the Chief Executive Officer and President of The What Now Movement, a group dedicated to building up high-performing entrepreneurs, authors, and career professionals to be ready for life’s unexpected challenges. He’s also the author of The Discipline of Now: 12 Practical Principles to Overcome Procrastination. As a certified life and business coach, Eric has conducted over 28 thousand coaching sessions, helping executive leaders and entrepreneurs transition from frustration to fulfillment.

When the pandemic started, there were a lot of people sitting around waiting for things to get back to normal. Eric heard it again and again in his circle, but he responded, “That’s the last thing you should be doing. You should be asking yourself ‘What now?’” And that simple question became a movement designed to stop people stopping and help them pivot.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

Has anyone ever asked you the question: “How do you eat an elephant?” This question – and its answer – provides a powerful metaphor for learning and development for all professionals. And that answer is: “One bite at a time.” Learning the new skills vital to your role as a leader is no small task, but if you take it one bite at a time and start investing in those skills you will get there.

To learn more, and for the complete show notes, visit: petermargaritis.com

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices

Don’t be fooled by name, the hair color, or the crazy shoes – Michael Sherlock is serious about business. She’s dedicated to creating positive, productive, and profitable workplaces, and helping individuals and businesses unlock their ultimate potential. She shares ways you can rethink leadership, your relationship to sales, and how to shock the most out of your potential.

To learn more, and for the complete show notes, visit: petermargaritis.com

Resources:

Change Your Mindset is a production of Crate Media

Learn more about your ad choices. Visit megaphone.fm/adchoices