In this episode, Sydney dives deep into the evolving role of the office manager—or rather, the office leader. She challenges the outdated mindset of managing people and instead focuses on leading and mentoring teams to create efficient, strategy-driven practices.

Sydney discusses the importance of delegation, empowerment, and systemization, emphasizing that office leaders should oversee the big picture rather than getting caught up in daily tasks like insurance claims, scheduling, or sterilization.

With humor and real-world examples, she illustrates how office leaders can build strong teams, implement systems, and develop a thriving office culture. 

Sydney challenges listeners to assess their daily tasks and ask: