Show Notes
Welcome back to another episode of Sydology 101, where we talk honestly about what’s actually happening inside dental practices.
This episode started as a conversation about building a front office that “runs itself”… and quickly turned into something much deeper: leadership, ownership, communication breakdowns, and why so many leaders feel exhausted, interrupted, and stuck repeating themselves all day long.
This is for anyone who’s ever thought:
“Why do they keep coming to me for everything?”“Why does everything fall apart when I’m gone?”“Am I leading… or babysitting?”In This Episode, We Explore:
Why repeating yourself is a leadership signal, not a team failureHow leading with curiosity instead of correction changes everythingThe difference between a training issue vs. a performance issueWhen it’s time for support, and when it’s time for a PIP or a hard decisionWhy most interruptions are really missing systems, not incompetenceHow to stop being the default answer for every question in the officeHow personality types and communication styles directly affect executionWhat it actually means to empower your team to think like youHow to communicate with doctors without it sounding like complainingWhy strong office managers lead with empathy and evidenceThe Big Takeaway
A front office doesn’t “run itself” because you trained harder or wrote more SOPs.
Expectations are clearCommunication is tailoredDecision-making is definedTeam members feel safe thinking for themselvesLeaders stop rescuing and start coachingTools Mentioned in This Episode
16 Personalities (Myers-Briggs style)
👉 https://www.16personalities.com
Love Languages (for understanding motivation & feedback)
👉 https://5lovelanguages.com
DISC Assessment
👉 https://www.discprofile.com/
What’s Next:
Join our Upcoming EventsJoin the 12 Week OM and Lead CourseBook a discovery call with Sydney!