Sydology 101

I Thought You Were the OM, Not a Nanny!

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Show Notes

Welcome back to another episode of Sydology 101, where we talk honestly about what’s actually happening inside dental practices.

This episode started as a conversation about building a front office that “runs itself”… and quickly turned into something much deeper: leadership, ownership, communication breakdowns, and why so many leaders feel exhausted, interrupted, and stuck repeating themselves all day long.

This is for anyone who’s ever thought:

  • “Why do they keep coming to me for everything?”
  • “Why does everything fall apart when I’m gone?”
  • “Am I leading… or babysitting?”
    • In This Episode, We Explore:
    • Why repeating yourself is a leadership signal, not a team failure
    • How leading with curiosity instead of correction changes everything
    • The difference between a training issue vs. a performance issue
    • When it’s time for support, and when it’s time for a PIP or a hard decision
    • Why most interruptions are really missing systems, not incompetence
    • How to stop being the default answer for every question in the office
    • How personality types and communication styles directly affect execution
    • What it actually means to empower your team to think like you
    • How to communicate with doctors without it sounding like complaining
    • Why strong office managers lead with empathy and evidence
      • The Big Takeaway

      A front office doesn’t “run itself” because you trained harder or wrote more SOPs.

      It runs itself when:

      • Expectations are clear
      • Communication is tailored
      • Decision-making is defined
      • Team members feel safe thinking for themselves
      • Leaders stop rescuing and start coaching
        • Tools Mentioned in This Episode
        • 16 Personalities (Myers-Briggs style)
          • 👉 https://www.16personalities.com
        • Love Languages (for understanding motivation & feedback)
          • 👉 https://5lovelanguages.com
        • DISC Assessment
          • 👉 https://www.discprofile.com/
          What’s Next:
          • Join our Upcoming Events
          • Join the 12 Week OM and Lead Course
          • Book a discovery call with Sydney!

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            Sydology 101By Sydney Robinson