Here is how to charge for small blocks of time you spent answering your clients' "quick questions" that happens again and again.

Discussion:

00:19 - Why clients that keeps on contacting you with these quick questions can cost you money
01:40 - If you can't answer the question with a YES or NO, turn it into a ticket
02:12 - How to de-condition your clients
02:58 - how to properly charge small blocks of time
03:37 - If you are not confident selling blocks of hours
04:25 - Tracking and using a ticketing system
05:16 - Summary of Steps

In this podcast, I'm going to cover how to charge for small blocks of time you spent answering your clients' "quick questions" that happens again and again.

Charging for Those “Quick Questions” from Clients

Join Bryce with the Technibble MSP Podcast where we provide quick tips to get quick wins in your MSP Business

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We also discussed on how to approach businesses in your area and get past their gate keepers.

Discussion:

01:27 – How Bryan started his career as a computer technician
04:50 – Where Bryan got his skills
08:12 – The beginning of MSP
12:08 – Old school networking
17:52 – Getting client contracts for recurring revenue
24:44 – Software used for MSP
27:55 – Is N-able worth it?
32:02 – Client retention rate
36:14 – Chasing the “Big Fish” clients
43:02 – Getting clients around town
45:53 – Confidence in making a deal with potential clients
47:17 – Get past the gatekeepers
48:30 – Social circles and how important they are
50:02 – Meet people in Meetup.com
56:12 – Advice to people getting into managed services

If you are not part of the forums, you are definitely missing out. So head over to the forums at www.technibble.com/forums.

Charging for Those “Quick Questions” from Clients

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