Charles Johnson is currently a director of customer and agent experience at an insurance company. He is responsible for ensuring that agents, stations, and workstations, provide them with the most effective and efficient technology in the marketplace. His corporate experiences also include several years at NCR and AT&T. Charles is also a retired colonel of the US Army. 

He held several leadership roles, including company and battalion commander. His most enjoyable assignments included time spent at the Pentagon, in the Army Operation Center, and as a battalion commander of a drill sergeant battalion. He is married to Carrie Johnson and they have four adult children, Sydney, Charles the Second, Chad, and Sierra. They also are proud grandparents of Lively and Ever.

 

In this episode Dr. Gaye Lang and Charles Johnson discuss:

• Finding a solution when disrespected 

• Characteristics of a respectful environment 

• Benefits of a respectful environment 

Key Takeaways: 

• When you are in a situation where you feel disrespected, try to find a solution, seek help from a supervisor, and stand up for yourself. 

• Non-judgemental environments and professional manners make people feel respected at work. Everyone must treat others like an adult in their communication. Respect other people’s worth ethic. 

• A respectful environment leads to increased productivity, better cohesion and collaboration, and job satisfaction. It reduces stress and promotes a better relationship with colleagues. 

 

“If you have a sense that you're being heard, that people value your opinion, they value your work ethic - all of that leads to a feeling of being respected at work. All of that's that's very important.” - Charles Johnson

 

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KEY WORDS: 

Diversity, inclusion, equity, tolerance, racism, bias, implicit bias, and explicit bias.  

Show notes by Podcastologist: Justine Talla

 

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