The client experience is at the heart of architectural work. Delivering an attentive experience through every phase is what will lead to a happy client,  repeat business, and referrals for your firm. In fact, this experience starts before you even land a client. Becoming in tune with your potential clients’ feelings, thoughts, and questions will help you to meet them where they are. In this Section Cut session, Lucas Gray and Dena Alspach of Charrette Venture Group explained how delivering an excellent client experience from day one is what will elevate the relationship with your client beyond a transaction.

Interview Takeaways:

• Get in tune with potential clients’ feelings
• Nurture the client relationship
• Set the right expectations
• Strengthen your onboarding process
• Find the best way to share documents
• Document when you reach milestones
• Reach out to the client regularly
• Show where the money is going
• Get feedback
• Check in annually after a project closes

Show Links

• Connect with Lucas Gray on LinkedIn or Twitter
• Connect with Dena Alspach on LinkedIn or Twitter
• Check out Charrett Venture Group
• Connect with Joann Lui on LinkedIn
• Check out Monograph
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