Many businesses still focus on 2 channels. They neglect texting, online chats and WeChat/Whatsapp.

They miss out on an opportunity to provide standard information faster to the lead and gain time while the call agent logs into the system to take over the conversation.

So many sales opportunities are lost because chatbots are often set up incorrectly or over estimated and then blamed for not performing. Listen to this podcast on Spotify, Apple Podcast, Soundcloud, RadioPublic and Deezer.