In this episode of The Unprofessional Podcast, host Hilary Corna welcomes Chuck Bender, an accomplished entrepreneur and thought leader, to discuss the intricacies of scaling businesses and maintaining operational excellence. With decades of experience, Chuck shares insights on managing large teams, the importance of user-friendly processes, and leveraging technology to meet customer needs. Together, they explore strategies for balancing urgent and important tasks, integrating tools like chatbots, and maintaining rhythm and focus in leadership.

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TIMESTAMPS:

[05:30] Growing Teams: Managing Hundreds of Employees
[11:02] User Experience: Simplifying Interfaces
[16:32] Operational Excellence: Delivering Better Outcomes
[22:00] Meeting Customer Needs: Key Strategies
[27:30] Chatbot Integration: Improving Efficiency


ABOUT OUR GUEST:

Chuck Bender is an entrepreneur, Navy veteran, and founder of Skynet Broadband and Attentus Technologies, bringing high-speed internet and IT solutions to underserved areas and businesses. A leader in the Entrepreneurs' Organization (EO), he is passionate about building connections and empowering others. Outside of work, Chuck enjoys playing guitar, fine Scotch, and stand-up comedy.

https://www.linkedin.com/in/chuckbender/