Today, we are talking about some real self service journeys that are being applied for clients and how these can transform the way that businesses work and how customers interact.

We even mention the now legendary Lobster shack and how that has gone global with a smashing digital solution ... well in theory.

Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email [email protected] with the subject Podcast and we will see what we can do ;-)