In this episode of Chats with Changemakers, host Kate Duffy speaks with Catherine Marchant, CEO of Impact Family Services, a charity dedicated to supporting adults, children and young people affected by domestic abuse.
Catherine shares her journey from the Civil Service into charity leadership and how a short-term role at Impact Family Services became a long-term mission to help break cycles of domestic abuse within local communities.
The conversation explores the realities of leading a small charity, including funding challenges, income diversification, balancing multiple leadership roles, and the importance of workplace support for those experiencing domestic abuse. Catherine also reflects on the lessons she has learned throughout her career and why listening to yourself can be one of the most important leadership skills of all.
Key Takeaways
• Breaking the cycle of domestic abuse requires prevention, education and long-term family support.
• Small charities can create significant impact through innovation, partnerships and community engagement.
• Diversifying income streams is essential in an increasingly challenging funding environment.
• Workplace domestic abuse training can help employers better support their staff.
• Strong leadership relies on trusted teams, good governance and adaptability.
• Work-life balance is essential for long-term sustainability and effectiveness.
• Listening to yourself and embracing change can lead to greater fulfilment and impact.
• Community support plays a vital role in sustaining local charities and services.
Chapters
00:00 Catherine's Journey to Making a Difference
03:55 Launching Impact Family Services
06:58 Mission and Operations of Impact Family Services
09:46 Funding Challenges and Strategies
13:07 Balancing Multiple Roles
16:00 Wisdom and Lessons Learned
19:10 How You Can Support Impact Family Services
24:19 Breaking the Cycle of Domestic Abuse
25:14 Innovative Income Generation Strategies
25:41 Personal Growth and Change
25:56 Chats with Changemakers Outro
Useful Links
Connect with Catherine Marchant and Impact Family Services
Website
https://impactfs.co.uk/
LinkedIn
https://www.linkedin.com/in/catherinemarchant/
Workplace Domestic Abuse Training
https://impactfs.co.uk/education-training/
Follow Impact Family Services on social media to help raise awareness of domestic abuse and support their mission.
Instagram
https://www.instagram.com/impactfs.co.uk/
Facebook
https://www.facebook.com/impactfamilyservices/
LinkedIn
https://www.linkedin.com/company/impact-family-services/
Donate toiletries, hygiene products, gifts, arts and crafts materials, or funds to support families accessing their services.
https://impactfs.co.uk/support/
Take part in fundraising events such as the Great North Run or organise your own challenge event.
https://www.greatrun.org/events/great-north-run/
Connect with Kate Duffy and Junction Point CIC
● Website: https://junctionpoint.co.uk/
● LinkedIn: https://www.linkedin.com/in/kateduffyuk/
● Facebook: https://www.facebook.com/junctionpointuk
● Instagram: https://www.instagram.com/junctionpointcic/
Check Out Our Level 2 in Starting & Developing a Social Enterprise Qualification
https://junctionpoint.co.uk/level-2-starting-a-social-enterprise-qualification/
Join the Free North East Changemakers Community
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