This episode of the Inside EMS Podcast is sponsored by FirstNet, Built with AT&T. FirstNet uses the latest technology to keep your lines of communication and data open – to help you respond faster, smarter and safer.

In this week's episode, co-hosts Chris Cebollero and Kelly Grayson discuss EMS1 columnist Todd Bowman's recent article, "5 ways to build confident providers". The discussion delves into training practices, building confidence with crew resource management, and understanding how call repetition can build the skills for treating patients.

The conversation then turns to the importance of a good quality assurance program, which should be considered a non-punitive process. The final point touches on reassurance, and the power of saying "thank you."