This week: the single thing your business can do to take the edge off customer service complaints.
As we edge back into life outside the house, now is not the time to be demanding to speak to the manager.
There has never been a greater need to check your privilege.
We look at businesses rebuilding after the COVID battering, and how they're coping with a crippling skills shortage on top of that.

This week: the single thing your business can do to take the edge off customer service complaints. As we edge back into life outside the house, now is not the time to be demanding to speak to the manager. There has never been a greater need to check your privilege. We look at businesses rebuilding after the COVID battering, and how they're coping with a crippling skills shortage on top of that.

Check your privilege: be a better customer

Bullshit-free tips on the realities of owning a business delivered with dry humor. Creative director-turned entrepreneur Ian Whitworth built a $30M national business by always doing the opposite of what private equity investors would do. His book Undisruptable is out now on Penguin Random House, including audiobook read by Ian.

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Check your privilege: be a better customer

Check your privilege: be a better customer

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