Checking In with Rosanna Caira

While labour shortages continue to permeate the hospitality industry, in this episode Hazelton Hotel Managing Director Hani Roustom shares his insights into what makes the hospitality industry a happy place to work, touching on the industry’s ability to offer up unique opportunities to learn, grow and have fun while earning a living.

Heather McCrory, president and CEO of Accor North and Central America, talks about her trajectory in the hotel industry, starting in the housekeeping department and now sitting in the C-suite. Find out how her perspective as a woman has shaped her career, what she sees as some of her challenges and how she plans to use her position to shape positive change.