While labour shortages continue to permeate the hospitality industry, in this episode Hazelton Hotel Managing Director Hani Roustom shares his insights into what makes the hospitality industry a happy place to work, touching on the industry’s ability to offer up unique opportunities to learn, grow and have fun while earning a living.

Heather McCrory, president and CEO of Accor North and Central America, talks about her trajectory in the hotel industry, starting in the housekeeping department and now sitting in the C-suite. Find out how her perspective as a woman has shaped her career, what she sees as some of her challenges and how she plans to use her position to shape positive change.