Every high-performing business has one thing in common: reliability.

Hospitals cannot afford mistakes. Neither can you.

In this episode of Beyond The Claim, Vince Perri sits with Anay Moscu, PharmD, BCPS, BCOP, ACRP-CP, Director of Pharmacy for Outpatient Infusion Centers at Moffitt Cancer Center, to uncover the systems that literally save lives and show how you can use them to scale your company faster.

What you will learn:

• The Stop Error Stack: how hospitals eliminate million-dollar mistakes

• Why every business needs independent checks and hard stops

• The Empathy with Accountability formula for leading under pressure

• How to design checklists people actually follow

• AI tools hospitals use today that you can apply to your business

Chapters:

00:00 Intro: Checklists That Save Lives

01:52 What Oncology Pharmacy Really Does

05:40 How Clinical Trials and Infusion Workflows Operate

09:28 The Stop Error Stack: Eliminating Mistakes

13:35 Clean Rooms, Barcoding, and Validation

17:10 Building Systems That People Actually Follow

21:22 Hiring For Detail And Team Fit

26:45 Balancing Empathy With Accountability

32:12 Getting Buy-In Across Teams

37:44 AI And Automation In Modern Pharmacy

42:55 Translating Hospital Systems To Business Growth

48:05 Life Advice: Be Present And Give Yourself Grace

52:00 Outro And Free Checklist

Guest Contact Links

👩‍⚕️ Dr. Anay Moscu, PharmD, BCPS, BCOP, ACRP-CP

Director of Pharmacy, Outpatient Infusion Centers

Moffitt Cancer Center | Tampa, Florida

🔗 LinkedIn:

https://www.linkedin.com/in/anay-moscu-pharmd-bcps-bcop-acrp-cp-01088b221

🏥 Moffitt Cancer Center – Pharmacy Services:

https://moffitt.org/for-healthcare-professionals/clinical-programs-and-services/pharmacy/

💉 Moffitt Infusion Centers:

https://moffitt.org/treatments/chemotherapy/infusion-center/

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