Podience,

The lionized weekend looms. Drink up; T.G.I.F. Tonic, Gin, Ice, Friday! Did you know there is a healing ingredient in tonic known as quinine. I struggle to pronounce quinine properly, and I still fail to get it just right, but you know what I mean. Does your WCC provide stellar customer service? Or do they struggle with that feat and instead spread customer disservice leaving YOU holding that wretched, foul bag of petrified horse fritters? Fair questions to pose. Enjoy the quotes, the dialogue from Deadwood and two, you read right... TWO nuggets of how a manager should deal with customer service the first time, every time! Enjoy the weekend and empty your highball or gentlemen's glass held concoction down your gullet immediately. Unwind, with me, this Friday grind. -Falsetto

P.S. (Procrastinated Statement) *Intro/outro track, Island Dream, courtesy of the artist, Chris Haugen.