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In today’s information ecosystem, influence is no longer about having the loudest voice — it’s about having the most trustworthy one.
In this powerful conversation, Anthony Shop sits down with Dan Gaylin, President and CEO of NORC at the University of Chicago and author of Fact Forward: The Perils of Bad Information and the Promise of a Data-Savvy Society. Dan has built his career helping leaders navigate high-stakes decisions with rigorous, trustworthy research. Under his leadership, NORC has tripled in size, expanded globally, and strengthened its reputation as a trusted, nonpartisan research institution.
But this episode goes far beyond organizational growth.
It explores a defining leadership challenge of our era: how to build influence and trust when information is abundant, truth feels fragmented, and every individual now acts as producer, distributor, and consumer of data.
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Today, we’re re-airing our conversation with Tiffany Benjamin, CEO of the Humana Foundation, to coincide with the Face the Fight convening in Louisville, hosted at Humana’s corporate headquarters, where leaders from across sectors are coming together around veteran mental health and suicide prevention.
Tiffany shares her unexpected journey from Harvard Law School to leading a major philanthropic foundation — a path shaped by lived experience, deep listening, and a passion for community.
We explore how early moments, like volunteering with seniors as a youth, continue to influence her approach to leadership and social impact. Tiffany reflects on what it means to leave your title at the door, the surprising power of sitting in the back of the room, and how true influence is rooted in curiosity and co-creation.
From building intergenerational programs to reshaping how we serve communities, Tiffany’s insights are both personal and profoundly actionable. Whether you're a leader, changemaker, or simply curious about what it means to make a difference, this episode is for you.
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Anthony Shop sits down with Pulitzer Prize–winning investigative journalist Brody Mullins to explore how corporate America transformed Washington — and how influence itself is being redefined yet again. Drawing from his book The Wolves of K Street, Brody explains how corporations had surprisingly little sway in Washington prior to the 1970s. Economic turmoil during the Carter era triggered a turning point, prompting companies to build sophisticated lobbying operations, invest heavily in campaign contributions, and shift from relationship-based “inside influence” to broad, public-facing “outside influence” campaigns designed to shape constituent opinion.
But the rules are changing again. Brody argues that under President Donald Trump, power has reconcentrated in the White House, creating what he calls an “audience of one” environment. Traditional committee-by-committee lobbying has given way to direct executive access, while media fragmentation and the collapse of traditional gatekeepers have transformed how influence campaigns operate. From Google’s successful grassroots mobilization to TikTok’s failed imitation, Brody unpacks why some influence efforts break through, and others backfire, and why authenticity, especially from real constituents, still matters most in a noisy, AI-driven world.
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"Maybe part of lobbying and influence, though, is just being able to have the conversation... Access gets you the conversation... You need that access to have the argument. And sometimes you win, and sometimes you lose."
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Wade Foster, Co-Founder and CEO of Zapier, explores what real, lasting influence looks like in a world driven by algorithms, automation, and AI. From his early days growing up in Jefferson City, Missouri, to building one of the most influential workflow automation platforms in the world, Wade reflects on how influence is created not through visibility alone, but through action that meaningfully changes how people work and live. At the heart of Zapier’s success is a simple but powerful idea: helping people connect systems, eliminate friction, and unlock potential that already exists.
Throughout the conversation, Wade shares candid lessons on entrepreneurship, leadership, and trust—from why “default to action” matters more than over-planning, to how leaders can responsibly use AI without eroding authenticity. He explains how Zapier learns from its customers, builds influence internally before externally, and uses transparency to scale a remote-first culture. Ultimately, Wade redefines influence as something far more enduring than attention: the ability to shape behavior, empower others, and build systems that help people show up differently long after the moment has passed.
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As LinkedIn continues to solidify its role as the front line for executive visibility, institutional trust, and digital leadership, we’re re-airing one of the most timely conversations in the Chief Influencer archive. Recorded at the National Health Council’s Health Leadership Conference last year, this discussion has only grown more relevant as leaders across sectors rethink how influence is built and measured online.
The National Health Council (NHC) Leadership Conference brings together leaders from top patient organizations and nonprofits to foster connections, discuss leadership topics, and share best practices in nonprofit management. At the event, host Anthony Shop moderated a powerful panel of CEOs who discussed their roles as Chief Influencers on LinkedIn. The panel features Chuck Henderson, CEO of the American Diabetes Association; Katie Schubert, President and CEO of the Society for Women's Health Research; and Steve Taylor, President & CEO of the Arthritis Foundation. They shared insights into their success on LinkedIn, focusing on how they have built trust, maximized engagement, and fostered personal connections through the platform.
The CEOs offer practical tips on content strategy, posting frequency, and how to engage with comments and tags. They highlight the impact of their social media presence in achieving meaningful outcomes such as talent recruitment and securing major funding. The discussion highlights the importance of utilizing LinkedIn to reach a broader audience and the value of commenting, liking, and reposting relevant content to amplify organizational messages effectively.
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Patient-centered advocacy is often discussed as a principle, but far less often practiced as a discipline. In this episode of Chief Influencer, Anthony Shop speaks with Dr. Eric Racine about what it truly means to put patients at the center—and why influence in healthcare depends on trust, alignment, and proximity to lived experience. Eric shares how personal loss early in his life shaped his belief that innovation only becomes progress when patients can access it, and how his early career as a clinical pharmacist revealed the real human needs preventing access to those innovations.
Now U.S. Head of Public Affairs and Patient Advocacy at Sanofi, Eric reflects on how his definition of influence has evolved—from performance and expertise to presence, listening, and partnership. He explains why patient advocates are among the most effective leaders he has ever learned from, why clarity on the problem matters more than debating solutions, and why the future of influence belongs to those who can align people and systems without losing humanity—especially in an AI-accelerated world.
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The meal is the entree that opens the door...It’s maybe the only time someone is going to see a person in a given day or even a given week, depending on where they’re living.
Ellie Hollander, President and CEO of Meals on Wheels America, explores this question by highlighting that her organization provides far more than just nutrition; it offers a "more than a meal" service that includes safety checks, home repairs, and social connection. While the brand is recognized by nine out of ten voting adults, Hollander emphasizes the urgent need to turn awareness into action as part of the "End the Wait" initiative, as one in three providers currently maintains a waiting list due to funding failing to keep pace with rising costs. She advocates for this mission by presenting a stark economic reality to decision-makers: the cost of providing a senior with a nutritious meal, a visit, and a safety check for an entire year is equivalent to just one day in a hospital or twelve days in a nursing home.
To lead a federated network of over 5,000 community-based programs, Hollander utilizes a "people-centered" influence strategy shaped by her previous experience as a Chief People Officer. Because the model prevents "command and control" leadership, she focuses on building trust, listening to local providers, and aggregating the network's collective power—such as chicken purchases that rival the volume of a major fast-food chain. This empathetic approach extends to her internal team, where she fosters an award-winning culture through flexible work policies, accountability, and personal touches like singing to employees on their birthdays. By tailoring her messaging, she demonstrates that effective influence is about finding the specific language that resonates with a stakeholder's values.
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We are revisiting our impactful conversation with Chuck Henderson, CEO of the American Diabetes Association (ADA), whose mission-driven leadership is reshaping the fight against the diabetes epidemic. Since stepping into the role in early 2020, Chuck has leveraged his background in the private sector and athletics to champion critical initiatives, including insulin affordability, health equity, and expanded access to life-changing technologies. Throughout the interview, he offers a masterclass in authentic leadership, discussing the importance of staying accessible, fostering transparency, and utilizing modern platforms like LinkedIn to amplify a nonprofit’s mission. By sharing his personal connection to the cause and his strategies for navigating a shifting workplace landscape, Chuck delivers a powerful call to action that remains as urgent and relevant today as the day it was recorded.
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Dr. Jean Accius, President and CEO of Creating Healthier Communities and a globally recognized authority on health equity and longevity, joins host Anthony Shop for a compelling conversation about what it truly takes to influence across sectors, build trust, and drive lasting social impact. Dr. Accius reflects on his Haitian upbringing and the guiding wisdom of his grandmother, who taught him “Tout moun se moun,” meaning every person is a human being. That simple but profound truth fuels his life’s mission to ensure that a person’s ZIP code no longer shapes their health, opportunity, or life expectancy.
Grounded in data and lived experience, Dr. Accius discusses the stark reality that life expectancy can vary by decades between neighborhoods only a few miles apart. He challenges leaders to confront the forces that create these disparities and to recognize that the most pressing problems of our time do not respect boundaries. In an era defined by disruption, he urges leaders to get close to the communities they serve, collaborate beyond traditional silos, and build coalitions grounded in trust, accountability, and measurable action.
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Debbie Mucarsel-Powell, former Member of Congress and now the Executive Director of GW’s Graduate School of Political Management (GSPM), shares the deeply personal story of immigrating from Ecuador, watching her mother work multiple jobs, and discovering early the power of resilience, community, and education. These experiences shaped her leadership philosophy and her belief that influence begins with listening.
Debbie reflects on her time representing Florida’s 26th District, how she navigated a diverse constituency from Miami to the Keys, and the critical role of bipartisanship in addressing issues like climate change, immigration, and criminal justice reform. She also offers an honest look at the realities of public service—balancing family, confronting disinformation, and facing electoral challenges—all while staying grounded in purpose.
Today, at GSPM, she’s preparing the next generation of leaders to rise above partisanship, embrace critical thinking, and approach politics with integrity, curiosity, and courage. Her story is a testament to the power of personal narrative, the necessity of coalition-building, and the importance of inspiring others to recognize their own agency.
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