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How do leaders truly understand what’s being said—beyond the words? In this episode, Michael and Christian explore the “Iceberg of Communication,” a powerful model that reveals how most of what we communicate lies beneath the surface.
Through practical insights and stories, they unpack how assumptions, emotions, and non-verbal cues drive behavior and influence. As a leader, learning to see below the surface allows you to lead with empathy, navigate conflict better, and build deeper trust.
Some key takeaways from this episode:
About the Podcasters
Our Book
And one big request:
THANK YOU VERY MUCH!
By Michael Portz, Christian Kohlhof5
22 ratings
How do leaders truly understand what’s being said—beyond the words? In this episode, Michael and Christian explore the “Iceberg of Communication,” a powerful model that reveals how most of what we communicate lies beneath the surface.
Through practical insights and stories, they unpack how assumptions, emotions, and non-verbal cues drive behavior and influence. As a leader, learning to see below the surface allows you to lead with empathy, navigate conflict better, and build deeper trust.
Some key takeaways from this episode:
About the Podcasters
Our Book
And one big request:
THANK YOU VERY MUCH!

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