ChoinqueCast

In this episode of ChoinqueCast, host Jim Emerick sits down with Hugh Tafel, business coach at StreetSmart MBA, to explore how unconventional career paths, entrepreneurial thinking, and business coaching can create greater professional autonomy. Hugh shares his journey from accounting and banking to ski instruction, tourism management, reforestation, and business coaching. They discuss why traditional qualifications do not automatically translate into leadership success, how professionals can turn decades of experience into independent consulting businesses, and why business owners often need better systems and profitability rather than simply more customers.

Hugh Tafel explains how his early experiences managing ski schools, tour operations, and tree-planting crews helped him develop the business skills that eventually led him into coaching in 2008. He shares practical examples of improving profitability through pricing and cost management, including helping a struggling restaurant move from losing $12,000 per month to earning $12,000 per month. Hugh also discusses the difference between coaching and consulting, the importance of asking effective questions, and how experienced corporate leaders and business owners can build successful coaching practices without starting entirely from scratch.

• Why unconventional career paths can lead to unexpected opportunities and why professionals do not need to have their entire careers planned in advance.
• How leadership, delegation, communication, and sales skills can be more valuable for business growth than technical expertise alone.
• Why business owners should examine pricing, operating costs, and existing customers before investing in additional lead generation.
• How business coaching differs from traditional consulting by helping owners develop solutions, take responsibility, and implement meaningful changes.
• How experienced professionals can turn their industry knowledge into profitable coaching and consulting practices while helping businesses improve their systems, profitability, and long-term value.

Episode Breakdown with Timestamps:

00:00 – Trailer: Hugh Tafel on turning business experience into coaching

01:24 – Introducing Hugh Tafel of StreetSmart MBA

15:01 – Leaving corporate life to pursue entrepreneurship

34:36 – Why technical expertise does not guarantee business success

41:47 – Hugh's transition into business coaching in 2008

45:35 – Coaching vs. consulting: Helping business owners find solutions

48:30 – Why more customers are not always the answer to business growth

54:05 – Turning professional experience into a profitable coaching business

01:00:00 – StreetSmart MBA and how to connect with Hugh Tafel

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

👉 Coaching Opportunity for Potential Coaches: https://streetsmartsmba.pro/leverage

🔗 Connect with the Guest, Hugh Tafel:

👉 LinkedIn: https://www.linkedin.com/in/hughtafel/

👉 Company’s Website: https://streetsmartsmba.pro/

👉 Coaching Opportunity: https://streetsmartsmba.pro/leverage

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Bryan Currier, CEO of Advantage Technologies, about building a resilient business through values-driven leadership. They examine the hidden costs of an unethical high-performing salesperson, transparency during financial pressure, and the decision to protect employees during COVID-19 shutdowns. Listeners will learn how to evaluate performance beyond revenue, strengthen cooperation across departments, and use cash reserves to preserve choices during a crisis.

Currier started the company while working his way through college, initially using the business to fund flight training. When the aviation industry collapsed in 2001, he continued in IT and grew the company to serve healthcare and professional services clients across eight states. His experience navigating the loss of a major referral source, an IRS audit, and the Great Recession shaped his commitment to financial preparedness and keeping promises to his team.

• How to evaluate a salesperson’s performance beyond revenue by examining client outcomes, ethical conduct, and downstream operational costs.
• Why leaders need to distinguish character problems from personality quirks rather than assume training will resolve both.
• How shared values and cross-department perspective help sales and operations make promises they can deliver together.
• How transparent communication about financial challenges and a concrete recovery plan can help a team rally around the business.
• Why cash reserves give leaders the option to protect employees and maintain client support during unexpected shutdowns.

Episode Breakdown with Timestamps:

00:00 – Introducing Bryan Currier of Advantage Technologies

05:20 – Letting go of a top salesperson over ethical violations

11:49 – Core values: simplicity, doing the right thing, and defending teammates

15:43 – The loss of a major referral source, an IRS audit, and the Great Recession

29:26 – Using cash reserves to keep employees working during COVID-19

33:36 – The four S’s: simple, secure, stable, and supported technology

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Bryan Currier:

👉 LinkedIn: https://www.linkedin.com/in/bcurrier01/

👉 Company’s LinkedIn: https://www.linkedin.com/company/advantage-technologies/

👉 Company’s Website: https://www.adv-tech.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with John Nieuwenburg, Founder and Business Coach at W5 Coaching, about moving from a hands-on operator to a leader-owner. They explore structural trust, repeatable systems, delegation, and the personal cost of constant firefighting. Listeners will learn how to give employees decision-making authority, reduce dependence on the owner, and make room for higher-value work and life outside the business.

John became a business coach in 2004 after practicing a coaching style of leadership rooted in Socratic training since the early 1980s. His work with professionals, tradespeople, and a factory owner highlights the gap between technical expertise and business leadership. He brings practical client examples and personal experience with depression to his emphasis on communication, self-awareness, and asking for help.

• How repeatable processes and clear responsibilities create structural trust when a growing team can no longer rely on personal relationships alone.
• How delegating authority within agreed limits and reviewing decisions regularly can replace repeated requests for the owner's approval.
• The distinction between checklists that prompt trained people through critical actions and SOPs that specify step-by-step procedures.
• Why reducing dependence on the owner creates time for strategic work and can make a business more sellable.
• Why recognizing the emotional cost of overwork and speaking openly about personal struggles matter to leadership and owner well-being.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:14] – Welcome & Introduction to the ChoinqueCast with John Nieuwenburg
• [05:08] – Working with Small Business Owners: Great at Their Trade, Not at Running a Business
• [10:09] – The Three-Legged Stool: Systems, People, Leadership, and Building Structural Trust
• [14:47] – From Operator-Owner to Leader-Owner: Naming Someone Else as Responsible
• [20:09] – Profit vs. Business Value: Working on Asset Value and Avoiding Earnouts
• [27:49] – Checklists and SOPs: Would You Fly with a Pilot Who Skipped the Pre-Flight Checklist?
• [33:45] – How the Personal Story Informs Coaching: All Business Coaching Is Personal Coaching
• [37:26] – The Purpose of a Small Business: To Give the Owner the Life They Want
• [38:43] – Closing Remarks and Thanks

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, John Nieuwenburg:

👉 LinkedIn: https://www.linkedin.com/in/business-coach-canada/

👉 Company’s LinkedIn: https://www.linkedin.com/company/w5-coaching/

👉 Company’s Website: https://w5coaching.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Joe Davis, Author of The Generous Leader and Senior Advisor at Boston Consulting Group (BCG), about leading through direct feedback, inclusion, vulnerability, and collaboration. Joe explains how leaders can help people grow by addressing issues in the moment, inviting more voices into decisions, and focusing teams on execution.

Drawing on six years in sales at Procter & Gamble and 37 years at BCG, including leadership roles across multiple offices and North America, Joe shares the experiences that shaped his approach. His stories connect candid communication and small acts of care with the trust teams need to contribute, solve problems, and deliver results.

• How timely, direct feedback helps people improve without the surprise of an annual review.
• Why leaders need to understand what people hear, not only what they intend to communicate.
• How one-on-one support can build confidence for capable team members who are afraid to speak up.
• The value of inviting the most junior person into a meeting early to change the room’s dynamic.
• Why vulnerability, including saying “I don’t know,” can release a team from fear and inaction.
• How small acts of recognition and personal attention can strengthen commitment and trust.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:13] – Welcome & Introduction to the ChoinqueCast with Joe Davis
• [08:31] – Feedback in the Moment: Why Annual Reviews Get a Bad Name
• [14:12] – Imposter Syndrome and the Advantage of Being Older
• [21:37] – The Three Stages of a BCG Career: Up or Out, Partner, and Leadership
• [26:57] – The Simple Inclusion Technique: Ask the Most Junior Person First
• [32:25] – What the CEO Saw: Inclusion, Results, and the West Coast Joe
• [37:39] – Surrounding Yourself with the Smartest People: Confidence and Filling Gaps
• [44:00] – What's Next for Joe: Speaking, Grandkids and Maybe Another Book
• [45:44] – Closing Remarks and Thanks

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Joe Davis:

👉 LinkedIn: https://www.linkedin.com/in/joedavis1313/

👉 Company’s LinkedIn: https://www.linkedin.com/company/boston-consulting-group/home/

👉 Company’s Website: https://www.bcg.com/

🔗 A Leadership Book by Joe Davis:

👉 Link to the Book: https://www.joedavis.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Nima Rahmany, Founder of Becoming Trigger Proof and Former Chiropractor who teaches entrepreneurs about self-mastery, nervous system regulation, and attachment work. They examine why professional drive can coexist with reactive relationship patterns, how triggers shape leadership and intimacy, and how rupture and repair can support healthier responses.

Nima describes moving from chiropractic practice into teaching after recognizing the role of unresolved wounding in stress-related conditions and in his own relationships. Drawing on his experience developing the Trigger-Proof Methodology, he explains how body awareness, examination of personal narratives, and practice of repair can help people respond from their adult selves rather than react from old wounds.

Expect to Learn:

• How unresolved feelings of unworthiness can fuel professional ambition while creating challenges in intimate relationships.
• Why a secure relationship can feel unfamiliar or unstimulating to a nervous system conditioned for intensity.
• How recognizing push, collapse, withdrawal, and bracing can help identify a reactive nervous system posture.
• The value of using triggers as opportunities to examine the interpretations and unmet needs beneath a reaction.
• How repair after conflict can build resilience and reduce the time spent in avoidance, defensiveness, or escalation.
• The difference between protective and containment boundaries and how both support integrity in relationships and leadership.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:22] – Welcome & Introduction to the ChoinqueCast with Nima
• [06:00] – Becoming Trigger-Proof: Polyvagal Theory, Somatics, and Shadow Work
• [12:54] – The Mask Comes Off: Wounded Child Reactions
• [18:46] – Using Every Trigger as a Path Back Home to Safety
• [25:29] – Fight, Flight, Freeze, and Fawn: Rewiring Reactive Responses
• [30:14] – Elegant Boundaries: Protective vs. Containment Boundaries
• [36:44] – Repairing Boundary Violations: The Key to Secure Relationships
• [40:04] – Willingness to Be Triggered: Integrating and Communicating
• [42:05] – Closing Remarks and Thanks

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Nima Rahmany:

👉 LinkedIn: https://www.linkedin.com/in/nimarahmany/

👉 Company’s LinkedIn: https://www.linkedin.com/company/becoming-trigger-proof/

👉 Company’s Website: https://becometriggerproof.com/

🔗 Trigger-Proof Leader Quiz:

👉 Link to the Quiz: https://becometriggerproof.com/attachment-style-assessment/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Scott Peper, Founder & CEO of Mobilization Funding, about helping commercial construction subcontractors manage the working-capital gap between starting work and getting paid. They cover project cash-flow modeling, the limits of bank credit, the role of mobilization funding, and ways education can build trust across construction projects. Listeners learn how payment cycles affect growth and how to map project costs before cash flow turns positive.

Peper draws on a background that includes growing up in upstate New York, hospitality and marketing studies, sales roles, medical device work, and exposure to construction through his father's company. Since helping launch Mobilization Funding after the recession, he has developed a perspective centered on understanding contractors' operational pressures, providing project-specific capital, and building an internal culture that delivers on customer promises.

Expect to Learn:

• How to map weekly project costs and expected payments to identify a subcontractor's working-capital gap.
• Why commercial subcontractors may need to cover 60 to 75 days of costs before receiving payment.
• The role of mobilization funding in bridging the period between starting a project and reaching positive cash flow.
• Why bank credit may not support a contractor's growth when lending is based on prior performance.
• How providing educational tools before a customer needs financing can build trust in a low-trust industry.
• The importance of aligning internal culture and core values with the customer experience a company promises.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:23] – Welcome & Introduction to the ChoinqueCast with Scott Peper
• [06:19] – The Idea That Started Mobilization Funding: Lending to Contractors
• [12:19] – Cash Flow Cycles Vary: Every Project Is Different
• [19:19] – Beyond Financing: Education, Tools, and Trust Building
• [28:19] – Internal Culture: Treating Employees Like Customers
• [32:19] – Who Thrives at Mobilization Funding: Problem Solvers, Creatives, Accountable People
• [33:49] – Lifelong Learning: Books, Cross-Training, and Personal Finance
• [35:44] – Closing Remarks and How to Connect

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Scott Peper:

👉 LinkedIn: https://www.linkedin.com/in/scott-peper-9387288/

👉 Company’s LinkedIn: https://www.linkedin.com/company/mobilization-funding/

👉 Company’s Website: https://mobilizationfunding.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Ed Hinman, Senior Vice President, Associate Services at Gavin de Becker & Associates and Author of The Barbarian in You, which is about living with vigor, wonder, and fellowship. Ed explains how effort, self-awareness, intuition, and intentional habits can help people counter isolation and the routines of modern life.

Ed traces his path from the Naval Academy Prep School and eight years in the Marine Corps to graduate study in history and a career in private security. His experiences with academic setbacks, career decisions, historical study, and creative writing shape the perspective behind his framework for pursuing a more human, engaged life.

Expect to Learn:

• How focused effort and seeking help can turn a difficult standard into a source of personal agency.
• Why recognizing your strengths and pursuing work that draws your sustained effort can help you flourish.
• How intuition and feeling can serve as a compass for important decisions when paired with effort.
• How interests outside your primary work can build skills and create a distinct contribution.
• Why vigor, wonder, and fellowship are practical categories for creating more positive daily experiences.
• How small, intentional practices such as walking at sunrise or calling a friend can support a more human life.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:02] – Welcome & Introduction to the ChoinqueCast with Ed Hinman
• [06:32] – Leading Recruitment and Training at Gavin de Becker & Associates
• [09:45] – David Lee Roth: Agency, Tenacity, and the Power of Will
• [12:02] – The Barbarian Redefined: Living with Vigour, Wonder, and Fellowship
• [14:17] – Emerson and "Trust Thyself": Following Intuition
• [18:32] – Why Investing in Yourself Spills Over into Everything
• [22:18] – The Book: "The Barbarian in You" – Themes and How to Buy It
• [27:32] – Practical Advice: Small Steps to Vigour, Wonder, and Fellowship
• [31:39] – Closing Remarks and How to Connect

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Ed Hinman:

👉 LinkedIn: https://www.linkedin.com/in/edhinman/

👉 Company’s LinkedIn: https://www.linkedin.com/company/gdbaprotects/

👉 Company’s Website: https://www.gdba.com/

🔗 Link to the book, The Barbarian in You:

👉 Link to his book: https://www.barbarianinyou.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Estrella Parker, an Advisor, Investor, and Board Director Candidate at Independent Advisory, and a former two-time CHRO. Listeners learn how to reframe imposter syndrome, build stronger team relationships, and lead through change without relying solely on individual achievement.

Estrella Parker grew up in the Philippines, studied computer science, came to the United States for an MBA, and worked in management consulting before moving into leadership roles. Her experience leading organizational effectiveness and strategy consultants, serving as CHRO, and learning to balance ambition with health informs her perspective on developing leaders and supporting women in the workplace.

Expect to Learn:

• How to treat imposter syndrome as part of adjusting to a new role rather than evidence that you do not belong.
• Why emotional intelligence and mindfulness become essential as leadership depends more on relationships and shared results.
• The difference between managing tasks and leading people to grow, stretch, and meet high standards.
• How brief, playful activities can change a group’s energy and create more openness for problem-solving.
• Why the process of becoming matters alongside professional achievement, especially for women pursuing ambitious goals.
• How to set goals across different dimensions of your life to maintain balance over time.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:30] – Jim welcomes Estrella Parker and introduces the discussion of imposter syndrome.
• [08:20] – Parker explains why emotional intelligence and mindfulness sustain leadership momentum.
• [11:03] – A first management role and new motherhood reveal the difference between managing and leading.
• [17:45] – Parker describes how playfulness creates openness and supports innovation.
• [21:26] – Her guidance for women includes claiming the right to pursue their own aspirations.
• [30:34] – Parker outlines a whole-person framework for balance, growth, and learning from others.
• [32:06] – Parker identifies LinkedIn as the best way to connect with her.

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Estrella Parker:

👉 LinkedIn: https://www.linkedin.com/in/estrella-parker/

👉 Company’s LinkedIn: https://www.linkedin.com/company/independent-advisory/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Kaleigh Peat, Manager of ACC Medlink, about providing ground and air medical transport options for families moving bedbound loved ones across the country. They discuss the company’s origins, affordability compared with air ambulances, one-on-one comfort care, national operations, and how the team uses technology to coordinate transports.

Peat grew up working across ACC Medlink, from cleaning and maintaining vehicles to marketing, finance, HR, sales, and company oversight. Her experience learning each function of the business, pursuing courses outside a traditional college path, and developing as a leader shapes her perspective on mentorship, continuous education, and building a team that supports patients, families, and employees.

Expect to Learn:

• How ground medical transport can provide a more affordable option for bedbound patients who need to travel long distances.
• Why one-on-one support from an EMT, paramedic, RN, or LPN helps keep patients comfortable during transport.
• How working across operational functions can help emerging leaders understand and oversee a business.
• Why continuous education, mentorship, and a strong peer network can build leadership skills outside a traditional college path.
• The importance of helping hospital case managers, social workers, and families understand available transport options.
• How AI-based scheduling and digital tools can improve transport coordination without eliminating jobs.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:09] – Jim introduces Kaleigh Peat of ACC Medlink
• [05:03] – Kaleigh shares her move from vice president to president
• [07:07] – Patient reunions and helping families bring loved ones home
• [09:33] – Building confidence through Dale Carnegie training and continued education
• [17:30] – Expanding awareness of lower-cost medical transport options
• [22:21] – Using AI and digital tools to coordinate vehicles, inspections, and receipts
• [24:25] – Kaleigh’s advice on education, mentors, and professional networks

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Kaleigh Peat:

👉 LinkedIn: https://www.linkedin.com/in/kaleigh-peat-775416176/

👉 Company LinkedIn: https://www.linkedin.com/company/acc-medlink/

👉 Company Website: https://medic-trans.com/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ

In this episode of ChoinqueCast, host Jim Emerick sits down with Noel Massie, Author of Congrats! You've Been Promoted and Former Vice President of U.S. Delivery Operations at UPS, about what newly promoted frontline leaders need to succeed. The episode covers value-based leadership, conflict resolution, supply chain complexity, mentorship, professionalism, and how listeners can build confidence in the first years of a leadership role.

Noel began at UPS as a 19-year-old part-time employee while studying electrical engineering and advanced through management, business unit president roles, and national delivery operations leadership. His experience leading large teams through daily operational challenges shaped his focus on integrity, fairness, trust, safety, and practical coaching for supervisors stepping into responsibility for the first time.

Expect to Learn:

• How value-based leadership uses integrity, ethics, fairness, trust, and listening to guide new supervisors.
• Why early leadership development and role-play can prepare frontline leaders for difficult employee conversations.
• The way supply chain operations depend on human judgment, leadership, and complex coordination beyond delivery vehicles.
• How mentors shape leadership behavior by modeling respect, accountability, and practical decision-making.
• Why culture must be executed by managers and supervisors at the bottom of an organization, not only stated at the top.
• The professional responsibility leaders carry because they are always being evaluated by the people they lead.

Episode Breakdown with Timestamps:

• [00:00] – Teaser
• [01:07] – Jim introduces Noel Massie and his new book
• [07:36] – Value-based leadership and tactical tools for new supervisors
• [10:54] – Why supply chain complexity is larger than brown trucks
• [16:44] – Common challenges newly promoted leaders face
• [27:25] – Mentorship, UPS culture, and early leadership lessons
• [34:45] – Professionalism and visibility in modern leadership
• [45:54] – Where to find Congrats! You've Been Promoted and contact Noel Massie

Disclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.

🔗 Connect with the Guest, Noel Massie:

👉 LinkedIn: https://www.linkedin.com/in/noelmassie/

👉 Website: https://noelmassie.com/

🔗 Link to the book, Congrats! You’ve Been Promoted:

👉 Link to order his book: https://noelmassie.com/book-order-page/

🔗 Connect with the Host, Jim Emerick:

👉 LinkedIn: https://www.linkedin.com/in/jimemerick/

🔗 More from Choinque:

👉 Website: https://www.choinque.com/blog

👉 Facebook: https://facebook.com/918903204639744

👉 Instagram: https://instagram.com/choinquecast

👉 TikTok: https://www.tiktok.com/@choinque

👉 X: https://x.com/choinque

👉 Email: [email protected]

🔗 More about Leadership Courses:

👉 Schedule: https://www.academyleadership.com/Emerick/

🔗 Follow the Podcasts:

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/choinquecast/id1290927745

👉 Spotify: https://open.spotify.com/show/56oY3glVaoTXmmcWWGQGry?si=69f1cd525a5d4be5

👉 YouTube: https://www.youtube.com/channel/UCAA4czS4aI7V5g3i2Sd4bUQ