Difficult times call for exceptional leaders, those who can maximize the talents and personalities of their staff to address the needs of credit union members. How you get there from here comes through a blend of personal traits, professional training, and a positive attitude to help staff members work through their own opportunities and challenges to better meet their professional obligations. Carolyn Morganbesser, AVP of Mortgage Originations with Affinity Federal Credit Union, draws on personal grit, gumption, and her own experiences to maximize the best resources of others. At the end of day, Carolyn tells ACUMA President Peter Benjamin, choose a positive approach to reach out to your staff and everyone will benefit.