This week, host Dennis Doran interviews Chris Bagatelos, the founder and CEO of Bagatelos Architectural Glass Systems. They discuss the importance of people in business and creating a culture of respect and character. Chris emphasizes the value of treating people with respect and making each other better. They also talk about the challenges and opportunities in the glazing trade, leadership within Bagatelos' organization, and the impact of generational transitions and migrations on the business. They highlight the significance of inclusion, love, self-awareness, and emotional intelligence in creating a successful business culture. Listeners are encouraged to check out Dennis Doran's book, "Soft as Steel," and subscribe to the Soft as Steel podcast for more insightful conversations.