What if the key to sustaining improvement has less to do with tools and more to do with the brain itself? In this episode, Keith Norris sits down with Chris Hayes, CEO of Impact Performance Solutions, Shingo Licensed Affiliate, ASQ Fellow, and author of Wired for Excellence: Harnessing Brain Science for Organizational Success.

🔻 Why improvement wins fade and how the Shingo Model strengthens sustainment

🔻 The brain science of change and how the amygdala triggers threat responses

🔻 Why logic alone never drives change and why people need safety and clarity

🔻 The five domains of the B.R.A.I.N. Model and how they shape culture

🔻 How leaders can reduce threat, spark reward responses, and boost engagement

🔻 How clarity, communication rhythms, and small wins support sustainment

🔗 Connect with Chris Hayes on LinkedIn: https://www.linkedin.com/in/christiannahayes/

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🔗 Visit Impact Performance Solutions: https://impactperformancesolutions.com/

📘 Buy "Wired For Excellence: Harnessing Brain Science For Organizational Success" on Amazon: https://a.co/d/e4mslDn

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/

🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.