What changes when conversations stop becoming about control and start becoming about connection? Susan Jarema explores the communication principles behind trust, collaboration, and emotionally intelligent leadership through the lens of Chris Voss’ negotiation framework from Never Split the Difference.

Drawing from an earlier conversation about kindness in leadership, Susan reflects on how better questions, deeper listening, and calm presence can transform difficult conversations in business, partnerships, and everyday relationships. The conversation highlights how tactical empathy, emotional awareness, and thoughtful communication create stronger partnerships, healthier collaboration, and more sustainable growth.

What You’ll Hear:

• Trust grows faster when people feel fully heard instead of quickly responded to.
• Better questions create more meaningful and collaborative conversations.
• Tactical empathy helps people feel safe, understood, and open to connection.
• Win-win thinking strengthens long-term business relationships and partnerships.
• Calm, grounded presence changes the quality of every conversation.

Resources Mentioned on this Episode

1. Never Split the Difference by Chris Voss
2. Episode 18: Kindness in Leadership with Michael Neece
3. The Neuroscience of Connection series with Ray McCauley

Meet the Host: Susan Jarema

Susan Jarema is a marketing strategist, internetologist, and co-founder of The Grand Connection. She helps entrepreneurs grow through collaboration, smart strategy, and high-impact digital presence. Susan is also president of New Earth Marketing, where she builds brands, websites, and ecosystems designed for real growth.

Connect with Susan and the Grand Connection Community:

Website: https://grandconnection.ca/

Facebook Group: https://www.facebook.com/groups/grand.connection

Facebook: https://www.facebook.com/GrandConnectionCommunity

Instagram: https://www.instagram.com/grandconnection.ca/

LinkedIn: linkedin.com/company/66749100

Youtube: https://www.youtube.com/channel/UCxq03yde7nb57HKV1hhztYA

Access your Grand Growth Bundle and Free Guest Pass: https://grandconnection.ca/gifts

Learn more about our Neuroscience of Communication Self Mastery Program

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