Why do some leaders resist the idea of making long-term plans. Reason? They hate to be disappointed (again). But that shouldn't stop them.

Is there such a thing as email prowess? And is it important enough to be one of the core criteria for promotion? Many would disagree, but there’s evidence which suggests that electronic messaging is no longer a diversion from your work, but an essential component.

Can you use your strategic planning retreat as an executive team-building session? Given the nature of the activity and the people who are likely to be attending, here's a way to combine them both for greater benefit.

Change agents can become leaders but hey must embrace the fear that goes with the role and look for key moments to lead.

Pardon the headline - this article is about online communities and why companies need to develop them in support of their brands. Not if, but when.

The transcript can be found here.

What happens when there is a mismatch between your current practices and the standards around you? In this recording of my Jamaica Gleaner column, I suggest some positive ways to respond.

Most companies rely on completing transactions, without an idea of how they provide transformational value to their customers. This column describes a different approach that alters the buyer-seller relationship.

The original article can be found here.

This is quite a different take on the topic of employee engagement. If each corporate culture is different, how does one learn from the example of other firms which have empowering cultures? In this article, I answer that question.

On November 29, 2018 I spoke at the CTO HR Conference in Cayman. This recording of my interactive session is accompanied by the slides which were presented at the conference. They are available at the following link: http://goo.gl/RRQoqt

P.S. I just read an interesting article written by a hotel manager on the topic of employee engagement and Millennials: https://www.linkedin.com/pulse/least-engaged-generation-jeremy-mccarthy/