"Promise what you can deliver and work hard to deliver more" - Chuck Fagan

Welcome to episode five of The CUInsight Experience. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. In each episode we have wide ranging conversations with thought leaders from around the credit union community. What issues are facing credit unions? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more will be asked and answered.

The goal of The CUInsight Experience is to dive deeper with the people of the credit union community and find gems from their experiences that add value to all of us.

Our guest today is Chuck Fagan (@PSCUForward ). Chuck is the president and CEO of the PSCU. He leads PSCU driving digitization of the cooperative to enable credit union growth, and to provide an unparalleled member experience through service delivery, best-in-class payments solutions, and security of member data.

Chuck’s career in the credit union industry spans over three decades, beginning at Virginia Credit Union managing card services. In 1997, Fagan joined PSCU, and as EVP, Chief Sales Officer notably helped pioneer the company’s efforts in bringing emerging payments technologies to credit unions. From 2013 to 2015, Fagan was President & CEO of Credit Union Executive Society (CUES), a membership association dedicated to educating and developing credit union executives and emerging leaders. You can read more about Chuck here.

In this episode we discuss digital payments and disruption, the ongoing fight against fraud and protecting members and employee engagement. As we always do, we wrap up this episode getting to learn more about Chuck’s leadership style, life hacks and what life looks like outside PSCU.

Listen to the full episode or scroll down past the show notes to read the full transcript. You’ll even find out how Chuck’s blew up my inbox on one of his first days back at PSCU to the tune of 800 emails in one day. Enjoy.

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