Topics discussed in this episode:<ul>
<li>Innovation in customer success</li>
<li>Establishing a retention focal point </li>
<li>Optimizing retention</li>
<li>What most companies miss with retention </li>
<li>Who owns churn and expansion revenue.</li>
</ul> This is a <a href="https://www.profitwell.com/recur">ProfitWell Recur</a> production—the first media network dedicated entirely to the SaaS and subscription space.

Topics discussed in this episode: Innovation in customer success Establishing a retention focal point Optimizing retention What most companies miss with retention Who owns churn and expansion revenue. This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.

Topics discussed in this episode:<ul>
<li>Innovation in customer success</li>
<li>Establishing a retention focal point&nbsp;</li>
<li>Optimizing retention</li>
<li>What most companies miss with retention&nbsp;</li>
<li>Who owns churn and expansion revenue.</li>
</ul> This is a <a href="https://www.profitwell.com/recur" rel="noopener noreferrer">ProfitWell Recur</a> production—the first media network dedicated entirely to the SaaS and subscription space.&nbsp;

ChurnZero's You Mon Tsang on the link between onboarding & lower churn

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ChurnZero's You Mon Tsang on the link between onboarding & lower churn

ChurnZero's You Mon Tsang on the link between onboarding & lower churn