The world of work is changing rapidly due to labor movements, the political and economic landscape, health crises, and a multigenerational labor force. Managers are facing unique challenges, as well as opportunities, when it comes to building a happy, productive team. Providing and receiving feedback is a critical part of managing employees and being an employee in a bookstore. However, it can be challenging. In this session, we will explore strategies for relaying feedback that promotes employee development and contributes to a positive workplace culture as well as receiving and responding to feedback that supports an employee in feeling heard and seen. You will learn how to effectively deliver, receive, and respond to feedback that is specific, actionable, and focused on behaviors, rather than personal traits. We will also cover strategies for dealing with difficult feedback conversations and for providing feedback in a timely and consistent manner. Presented by ZingTrain.

Session Video & Resources

Recorded June 6, 2023, at Children's Institute 2023 in Milwaukee

Additional bookstore education resources can be found at www.bookweb.org.

Theme song by Constant Companion