CIO Talk Network

Guest : Derek Brink

Title: Vice President, Research Fellow, IT Security and IT GRC, The Aberdeen Group

In the same way that new security measures can help organizations better enable Big Data, utilizing Big Data can help improve and transform enterprise security practices on the whole. If we think about security in the context of Big Data, the proper utilization of data can help organizations achieve better insights and become more predictive and proactive in their security measures overall. So what are the steps to making this security transformation possible?

Guest : Dr. Roger R. Schell

Title: Professor, USC/ISI, University of Southern California

Big Data in its early stages has opened up a world of new opportunities for businesses to derive value. And yet the unexpected consequence of that opportunity is that all the new insight that is now available to you is also available to those looking to do harm. This new data that is not secured in the same way as the rest of your organization could provide hackers deeper insight into when you are most vulnerable or susceptible to take a loss. So in what ways can we go about safeguarding against the loss of this information and enable security throughout the Big Data life cycle?

Guest 1: James Euchner

Title: Vice President Global Innovation, Goodyear Tire & Rubber Company

Guest 2: Professor Eric von Hippel, Ph.D.

Title: T. Wilson Professor of Innovation Management at the MIT Sloan School of Management; also Professor of Engineering Systems at MIT

What if our organization's users had the ability to innovate products, services, customer touch points, customer satisfaction and processes with minimal cost, risk and hand-holding from upper management? Is it possible? To some extent it's already been done, but it's arguably happened by accident. What kind of framework or platform would we need to provide our employees with this autonomous capability to go about their workday? What combination of people, processes and governance would be required such that this ability to innovate from the bottom-up becomes a sustainable norm and not an exception?

Guest 1: Charlie McMahon

Title: Vice President of IT and Chief Technology Officer, Tulane University

Guest 2: David Kuntz

Title: VP Research & Adaptive Learning, Knewton Inc.

Today’s students are struggling with high admission costs, a tough job market and poor graduation rates in an education system that’s failing them. Education reform is currently on the table, but while online courses and new software might be a next step, they’re not the transformative force the industry needs. Big Data on the other hand is designed to be personal, predictive and analytical. Not only can it enable higher education schools to address admissions and financial aid, but it can go a long way to making school count for our kids. So in what ways is Big Data being implemented throughout the education ecosystem, and how can we innovate on the whole?

Guest 1: Kellie A. McElhaney

Title: Author and John C. Whitehead Faculty Fellow in Corporate Responsibility, Faculty Director, Center for Responsible Business Berkeley-Haas, University of California, Berkeley

Guest 2: Tim Mohin

Title: Director, Corporate Responsibility at Advanced Micro Devices (AMD)

A business is NOT just in business to make money. Executives can fall back on the long standing tenants of capitalism and answer only to shareholders and Wall Street, but in the reality we should live in, a business has an obligation to its customers, to its employees and to the world in which it lives. In a volatile economy and shaky job market, thinking about long term benefits to the country and the altruistic deeds we aspire to are as important now as ever. So who will lead the charge? What choices will shake up the institutions and strive not just for higher profits but a better tomorrow?

Guest 1: Dr. Richard L. Routh

Title: Director of the Institute for CIO Excellence and the senior business informatics faculty member at the University of South Carolina

Guest 2: Frank Wander

Title: Author, Former CIO and Founder of People Productive, LLC (Formerly The IT Excellence Institute)

For an organization juggling multiple priorities at any moment, leaders need to make quick, yet reasoned decisions. It’s imperative that anyone within the organization voice their concerns in a timely, candid fashion. Having that shared, collective wisdom amongst your staff can help your organization move ahead with comfortable assurance in their decisions. So how do we foster an organizational culture that is thoroughly candid and open such that real decisions can be made across the board and not just from the top down?

Guest : Adam Silverman

Title: Principal Analyst, Forrester(Omni-Channel)

The retail industry has been aggressive in their e-commerce efforts and reaching customers on multiple touch points, both online and in the brick and mortar locations. But as consumers increasingly demand the ability to use all channels, be it in-store with a customer service rep, online, through mobile, on TV or in a catalog, retail can use omni-channel strategies to realize the full potential of digital both online and off. Where are we in enabling this seamless experience such that retailers can achieve this transformation? What innovative steps have been taken thus far, and what results have we seen that would justify an ongoing investment?

Guest 1: Jacqueline M. Vose

Title: Principal, Customer Experience, Greenwich Associates

Guest 2: Ron Balmer

Title: Principal, Client Experience, Greenwich Associates

With increasing customer demands and an entirely different market landscape brought about by numerous touch points and ways to interact, banks can no longer expect to earn customer loyalty simply by providing new perks and services. Banks need to be seen as human, relatable, reliable and trusting. But doing so is a big task, and it involves meeting consumers on multiple levels, adopting new mobile solutions and innovating the industry on the whole. So how do we start?

Guest 1: C. Scott Blanchette

Title: SVP & Chief Information Officer at Vanguard Health Systems

Guest 2: Frank Modruson

Title: CIO, Accenture

Technology has enabled exponentially larger percentages of workers within organizations to telecommute from home and from abroad, and many companies have seen the benefit of this workplace transformation. But technology alone will not help make that transition. What are the challenges to making your virtual enterprise effective? How do you determine what roles can realistically be performed virtually while still staying high performing and maintaining environmental trust? What changes in policies, procedures and the style of leadership have to be made? How has technology posed new, unexpected challenges, and are we certain this shift will mean a positive ROI?

Guest 1: Professor Mohanbir S. Sawhney

Title: McCormick Tribune Professor of Technology and Director, Center for Research on Technology, & Innovation, Kellogg School of Management, Northwestern

Guest 2: Rom E. Hendler

Title: Chief Marketing Officer, Las Vegas Sands Corporation

IT and Marketing are being brought together based on technology, but if these two departments want to produce value at the appropriate speed at which each can deliver, the partnership between the CIO and CMO can no longer be peripheral. What will a shared agenda that spans brand awareness and technology look like? What are the challenges to improving customer experience, how will the CMO and CIO work to understand and manage individual roles within Marketing and IT, and how will IT and marketing merge their goals and priorities in promoting value to a common ground?