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CL244: How AI Will Change Customer Experience – Interview with John DiJulius
By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive […]
The post CL244: How AI Will Change Customer Experience – Interview with John DiJulius appeared first on James Taylor.
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By James Taylor - Keynote Speaker on Creativity, Innovation and Artificial Intelligence
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By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive […]
The post CL244: How AI Will Change Customer Experience – Interview with John DiJulius appeared first on James Taylor.
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