
Sign up to save your podcasts
Or


In this episode of the StoryBrand Podcast, Donald Miller breaks down how Chick-fil-A built customer loyalty by making people feel valued. Drawing from his own experience with the company, Don shares 3 practical tactics that communicate respect, from saying "my pleasure" to carrying trays and walking guests to their cars in the rain. This episode will help you create simple, repeatable ways to make customers feel important and keep them coming back.
Connect with Donald Miller on social media:
https://www.instagram.com/donaldmiller/
https://www.facebook.com/donaldmillerwords
http://StoryBrand.com
Building a StoryBrand 2.0 is now available! https://buildingastorybrand.com/?utm_medium=social&utm_source=youtube&utm_campaign=&utm_term=cb&utm_content=SB_Framework
Make your marketing and messaging work with the StoryBrand framework—and you can do that with the updated version of the book, Building a StoryBrand 2.0, now available!
Send Us Your Prayer Requests
--------
Thank you for listening! Your support of Joni and Friends helps make this show possible. Joni and Friends envisions a world where every person with a disability finds hope, dignity, and their place in the body of Christ. Become part of the global movement today at www.joniandfriends.org.
Find more encouragement on Instagram, TikTok, Facebook, and YouTube.
Your dad makes you come to church, but he can’t make you listen. At least that’s what you’ve always muttered to yourself. But this morning you listen because the preacher speaks of a God who loves prodigals, and you feel like the worst sort of one.
You can’t keep the pregnancy a secret any longer. Soon your parents will know. The preacher will know. And the preacher says God already knows and you wonder what God thinks.
Could you use some grace? You know, grace is God’s best idea. Rather than tell us to change, he creates the change. Do we clean up so he can accept us? No, he accepts us and begins cleaning us up. What a difference this makes! Can’t forgive your past? Christ can, and he is on the move, aggressively budging you from graceless to grace-shaped living. A forgiven person who forgives others. This is grace. Grace is everything Jesus!
Read more Grace: More Than We Deserve, Greater Than We Imagine
For more inspirational messages please visit Max Lucado.
“It’s not my fault!” So says Han Solo in The Empire Strikes Back when his ship is attacked and there seems to be no escape, only because a repair was not made. When he says it, you wonder if he bears at least some responsibility for his predicament but doesn’t want to admit it.
I’ve been there. Sometimes it’s easier to find someone (or something) else to blame rather than accept responsibility myself. Scripture shows us that this tendency is as old as sin. Adam and Eve both did it (Genesis 3:11-13), and so did Aaron. When Moses was with God on Mount Sinai receiving the Ten Commandments, God told him that the people He’d just released from slavery had turned away to worship an idol. When Moses returned and confronted Aaron (whom he’d left in charge), Aaron responded, “You know how prone these people are to evil” (Exodus 32:22). Then he rationalized about the idol he himself cast, saying, “They gave me the gold, and I threw it into the fire, and out came this calf!” (v. 24).
Despite our willfulness, God offers us forgiveness when we admit to Him we’ve done wrong. He assures us that He’s “faithful and just and will forgive us” (1 John 1:9). Forgiven and received by Him, we can be open about our brokenness to the God who took our blame on Himself on the cross, all because of His perfect, sacrificial love.
At one hundred dollars, Loretta’s utility bill was much higher than usual. “But the Lord will provide,” she told her son. That same day she received a text from her youngest brother. “Loretta, you’re always encouraging me, and I want to thank you. Look in your mail for something from me.” That afternoon in her mail, she found a gift card from her brother for $100. A miracle? Not to some perhaps. To Loretta, however, the “coincidence” felt miraculous. She always expects the living God to provide for her.
Her outlook highlights a lesson in the resurrection story of Jesus. After the Sabbath, three women bought spices to anoint Jesus’ body in the tomb. But walking there after sunrise, the women expected not a miracle but a problem: “Who will roll the stone away from the entrance of the tomb?” (Mark 16:1-3).
Embedded in their question was a curious doubt, especially from these women—including Mary Magdalene—who had traveled with Jesus and witnessed His power. All of them, however, were looking that morning for a dead Jesus.
Instead, “He has risen! He is not here,” they were told (v. 6). That declaration explains what we can expect from the living Jesus: His miraculous resurrection power. He is alive. When we face “heavy stones” that need moving, He will be with us and help us. He’s not in a tomb. He is risen, indeed!
My dad was a hard worker on our farm and in the factory but not necessarily a handyman. Sometimes when a tractor or furnace or plumbing failed, a neighbor or friend would offer to fix it. Dad offered to pay even though he knew he couldn’t afford as much as they deserved. But they wouldn’t accept anything; they just loved to help. He would gratefully say, “Thanks. Until you’re better paid.” I’m not sure what he meant. Maybe he or someone else would do something for them later.
Believers in Jesus who serve others because of their love for Him will one day be rewarded. Perhaps that’s a form of “until you’re better paid.” Jesus told His followers to “store up for yourselves treasures in heaven” (Matthew 6:20). Doing good to others may be one way to store up some of those “treasures.” He said we shouldn’t announce it “with trumpets”; if we do, that’s all the reward we’ll get (v. 2). We can be confident He sees us. The book of Hebrews reinforces this idea: “God . . . will not forget your work and the love you have shown him as you have helped his people and continue to help them” (6:10).
We don’t serve for rewards but rather because Jesus loves us and in response we express our love and praise for Him. What a blessing it will be to hear God say, “Well done, good and faithful servant!” (25:21, 23).
Creativity isn’t optional in this moment, it’s essential to what it means to be human and to follow Jesus in a rapidly changing world. In this conversation, I talk with Al Gordon about why imagination is under threat, how AI is reshaping our creative lives, and why the church is called to recover its role as a place that ignites creativity rather than suppresses it. We explore how the Holy Spirit fuels imagination, why wonder has faded in our culture, and what it looks like to move from inspiration to actually creating something that matters.
Al Gordon leads SAINT, a thriving church on a mission to bring hope to the people of East London. He’s the founder of RENAISSANCE, a global movement helping people encounter their Creator, be equipped as creatives, and empowering churches to become cathedrals of creativity. He is a trustee of Alpha International and is married to Olivia, an architect. Al is the author of SPARK: Ignite Your God-Given Creativity.
Al's Book:
Spark
Al's Recommendation:
Hamnet
Connect with Joshua: [email protected]
Go to www.shiftingculturepodcast.com to interact and donate. Every donation helps to produce more podcasts for you to enjoy.
Follow on Facebook, Instagram, Twitter, Threads, Bluesky or YouTube
Consider Giving to the podcast and to the ministry that my wife and I do around the world. Just click on the support the show link below
Support the show
You’re winning in the market but losing control behind the scenes.
In this episode, you’ll discover how to stop being the bottleneck, develop real leaders, and create the structure that turns momentum into sustainable growth.
Next Steps:
Connect With Our Sponsors:
Listen to More From Ramsey Network:
Front Row Seat with Ken Coleman
️ The Ramsey Show
The Ramsey Show Highlights
The Dr. John Delony Show
Smart Money Happy Hour
The Rachel Cruze Show
George Kamel
Ramsey Solutions Privacy Policy
Learn more about your ad choices. Visit megaphone.fm/adchoices
We would love to hear from you! Please send us your comments here.
--------
Thank you for listening! Your support of Joni and Friends helps make this show possible. Joni and Friends envisions a world where every person with a disability finds hope, dignity, and their place in the body of Christ. Become part of the global movement today at www.joniandfriends.org.
Find more encouragement on Instagram, TikTok, Facebook, and YouTube.
Grace. The bank gives us a grace period. The seedy politician falls from grace. Musicians speak of a grace note. We use the word for hospitals, baby girls, kings and pre-meal prayers. We talk as though we know what grace means.
You turn the page of your Bible and look at the words. You might as well be gazing at a cemetery. Lifeless, stony, nothing moves you. But you don’t dare close the book, no sirree. You dare not miss a deed for fear that God will erase your name.
If that’s your feeling, grace can speak to you. God’s grace has a drenching about it. It comes after you. It re-wires you. From insecure to God-secure. From regret riddled to better-because-of-it. From afraid to die to ready to fly. As Paul said in Galatians 2:20 (NKJV), “It is no longer I who live, but Christ who lives in me.” You might call it a heart transplant.
Read more Grace: More Than We Deserve, Greater Than We Imagine
For more inspirational messages please visit Max Lucado.
From the publisher's feed