In this episode of the Claim to Fame podcast, Chris Hoffman from PPM Fulfillment shares insights on the journey of building a fulfillment company from 2009 to now. Chris discusses his experience in supply chain distribution, the evolution of the CPAP supplies market, and the importance of being nimble and customer-centric in the fulfillment industry. He touches on the impact of COVID-19, the significance of e-commerce integrations, and the prospects of AI in logistics. Chris also emphasizes the value of outsourcing fulfillment for DME companies to enhance efficiency and reduce costs.

In this episode of the Claim to Fame podcast, hosts Alex and Wayne interview Miriam Lieber, a well-known expert in the DME industry. Miriam shares her extensive background, including how she started in the field, grew her company, and moved into consulting and coaching. She emphasizes the importance of viewing software as an ally, optimizing the revenue cycle, and developing future leaders. Miriam discusses the challenges and opportunities within the DME sector, including the impact of competitive bidding, the role of AI and automation, and the criticality of strong leadership. She provides practical advice on identifying payers, maintaining price tables, and ensuring operational efficiencies. The episode concludes with a rapid-fire Q&A.

In this episode of the Claim to Fame podcast, Louis Feuer, celebrated speaker and expert in sales and customer service, shares his journey from social work to becoming a renowned consultant. He emphasizes the importance of customer service, building relationships, and understanding the true value of a customer. With decades of experience and over 300 published articles, Louis provides insights into common mistakes companies make and how they can transform their approach to customer interactions. He also discusses his one-hour customer service redesign seminar, the impact of good service versus mere product expertise, and the necessity of a service-oriented mindset within a company. Feuer's anecdotes and practical advice make this an essential listen for anyone looking to improve their business's customer relations and overall success.

In this episode of the Claim to Fame podcast, Alex and Wayne interview Justin Hawley, co-inventor of tele respiratory care and a leader at rtNOW. Justin shares his journey from a communication professional to pioneering telehealth solutions in respiratory care. He explains the evolution and operations of rtNOW, its impact on the industry, and how it addresses challenges like staffing shortages and regulatory issues. Justin also discusses the future of telehealth in the DME industry and provides insights into effective business positioning in healthcare. The episode concludes with rapid-fire questions and encourages listeners to tune in for more innovative discussions.

In this episode of Claim to Fame, Alex and Wayne sit down with Trevor Theriot, founder of ManaMed, to unpack his journey from standout UCLA athlete to med-tech innovator. Trevor shares how he built ManaMed from the ground up in 2015, growing it into a self-funded, entrepreneurial powerhouse known for FDA-approved products like Plasma Flow and their expanding line of DME solutions.

He talks about the early grind, the regulatory hurdles, and the product wins that shaped the company’s reputation for quality, safety, and real patient outcomes. Trevor also gives a behind-the-scenes look at ManaMed’s ongoing innovation, including their work in red light therapy and what’s next in the med-tech space.

In this episode of the Claim to Fame podcast, Alex and Wayne sit down with Elad Ferber, CEO of Synthpop, to discuss his path from aerospace engineering to healthcare and how that journey shaped his mission to fix the industry’s administrative burden. Elad breaks down how Synthpop uses AI to streamline healthcare workflows, reduce manual tasks, and improve patient experiences.

The conversation dives into the realities of building trust in AI, why models must constantly adapt, and how strong partnerships make or break successful healthcare technology adoption. Elad also shares insights on future-proofing organizations and why flexibility and collaboration are essential as the healthcare landscape continues to evolve.

In this episode of the Claim to Fame podcast, Alex and Wayne sit down with Brian Sauer, CEO of Gem Health and a 40-year veteran of the healthcare industry. Brian shares the personal and professional experiences that inspired him to launch Gem Health, a virtual clinic focused on modernizing sleep apnea diagnosis and treatment.

Frustrated with outdated, fragmented processes, Brian created Gem Health to deliver a streamlined and patient-centered experience. He breaks down the most common gaps in sleep apnea care, the innovative solutions Gem Health provides, and how they support patients from diagnosis through long-term treatment. Brian also talks about insurance coverage, the role of technology, and how Gem Health plans to expand into additional specialty areas.

In this episode of the Claim to Fame podcast, hosts Wayne and Alex sit down with Morgan Mancada, CEO of Neru Health, to talk about his unique dual role as both a sleep apnea patient and a health tech entrepreneur. Morgan breaks down Neru Health’s mission to reinvent healthcare through AI, including how their virtual employee “Nora” is automating and elevating patient care across the DME industry.

He shares how his personal experience with sleep disorders shaped his journey, why creativity drives his leadership style, and what it takes to integrate AI into healthcare. The conversation wraps with a rapid fire round and an honest look at the future of sleep health and where Neru’s technology is headed next.

In this episode of the Claim to Fame Podcast, Caleb Polley, CEO and founder of Cubby Beds, discusses his journey from a teenage entrepreneur to creating innovative smart safety beds designed to support children with disabilities. Caleb shares the inspiration behind Cubby Beds, driven by the need to improve sleep, safety, and sensory regulation for children with conditions such as autism, cerebral palsy, and Down syndrome. He emphasizes the importance of real-world feedback in product development and highlights the impact of Cubby Beds on improving the lives of children and their families. Caleb also reflects on the business challenges faced, particularly during the onset of COVID-19, and outlines the future vision for the company, including technological advancements and potential new products. The episode wraps up with a rapid-fire round, adding a fun and personal touch to the insightful discussion.

In this episode of Claim to Fame podcast, we chat with Stephanie Legree from AAHomecare. Starting her journey in a family-owned DME business, Stephanie shares her lifelong experiences in the industry and her transition to a national advocacy role with AAHomecare. Stephanie highlights the importance of involvement in state associations and AAHomecare for DME providers, addressing critical issues like competitive bidding and policy advocacy. She offers insights into her advocacy work, the benefits of networking, and the importance of proactive engagement. Tune in to learn about the efforts to strengthen the voice of DME providers in Washington and strategies to involve the next generation in this vital industry.