Empathy is no longer a “soft skill”—it’s the competitive advantage every modern leader needs. In this powerful episode, Jason S. Bradshaw interviews Claude Silver, Chief Heart Officer at VaynerX, to uncover how emotional bravery, self-awareness, and people-first leadership transform team performance and workplace culture.

Claude shares the pivotal moments that shaped her leadership journey, how she supports 2,000+ employees globally, and what leaders must do to build trust, belonging, and psychological safety—whether teams are remote, hybrid, or in-office.

You’ll learn:

✔️ How to lead with empathy in high-pressure environments

✔️ Why emotional bravery is the next evolution of emotional intelligence

✔️ How to give (and receive) feedback without fear

✔️ What people-first culture really looks like in action

✔️ The mindset shift that helps leaders retain top talent

✔️ How to create belonging across generations and time zones

✔️ Why transparency builds faster trust than any dashboard or KPI

If you want to improve your leadership skills, elevate your company culture, and create teams that feel seen and supported—this episode gives you the practical roadmap.

🔖 Timestamps:

00:00 Introduction to Heart-Led Leadership

00:35 Meet Claude Silver: Chief Heart Officer

01:21 Claude's Journey to Leadership

04:31 Emotional Bravery in Leadership

08:46 The Role of a Chief Heart Officer

16:00 Building a People-First Culture

18:34 Emotional Optimism and Leadership

21:07 Creating Belonging in a Diverse Workforce

27:04 Operational Decisions with Heart

28:50 Conclusion and Final Thoughts

Transform the Experience. Transform Your Business.

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Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

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Follow Claude Silver: 

Website: https://www.claudesilver.com/

LinkedIn: https://www.linkedin.com/in/casilver/

Instagram: https://www.instagram.com/claudesilver

Tiktok: https://www.tiktok.com/@chiefheartofficer

Buy Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart: https://beyourselfbook.com/

#Leadership #EmpathyInLeadership #PeopleFirstCulture #EmotionalBravery #HybridWork #EmployeeExperience #WorkplaceCulture #ClaudeSilver #JasonSBradshaw