Watch on YouTube: https://youtu.be/P4RxOI4ryCQ

In this spotlight of episode 364, Anita and Drew discuss the critical importance of preventing major transitions from becoming solely technical IT projects. Anita emphasizes the need to ensure that such shifts remain inclusive and not just relegated to IT departments, highlighting an example involving the leadership group to illustrate the point. Drew builds on this, describing the value of a strong partnership with IT, especially as Memory Makers on the contact center side are eager to be involved, learn, and participate actively in the process. By fostering a collaborative environment, Memory Makers gain a better understanding and confidence in the new platform, reaffirming that their concerns and input about current system challenges are being heard and addressed.

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail