How do your customers feel about doing business with you? After a phone call or an email exchange, are things better or worse? Today on the Clear Impact Podcast, we talk with Raymond Jones, our Training Specialist Manager for our Customer Care Teams. We stress the importance of the customer always being right, or do we? You’ll have to listen to find out.

Who needs to know what? As a dealer, your experience and knowledge is what gives you a competitive advantage. Today on the Clear Impact Podcast, we are staying close to home as we chat with Jim Shank, Sr. Manager of Sales Education and Innovation. Jim shares why it’s important to invest in training, not just for today, but for tomorrow.

Why is it that calling an attorney is sometimes the last thing you want to do? Not us! On today’s episode of the Clear Impact Podcast, we actually phoned in with our General Counsel, Ryan Quinn. He shares some great tips when dealing with the legal side Running a Successful Business. You’ll learn how to avoid trouble in the first place. Ryan also shares where you might find a good lawyer, and yes, they do exist.

Running a successful business is a little bit like a playlist. It’s definitely a mix – with people, leadership, sales, and numbers. On today’s Clear Impact Podcast, we have a great conversation with Brad West, our CFO. Not only does he share about the 3 keys to financial success, he threw in some bonus content just for the music lovers.

One thing that cannot be overlooked in “Running a Successful Business” is company culture. Remembering the company core values, how employees treat one another, and keeping excellence at the forefront are some of the compass points of culture. Today we hear from Debbie LaPinska, Chief Human Resource Officer and Rachel Evans, VP of HR for the Southeast Business Unit of PGT Innovations. We hope this conversation encourages our customers to spend some time evaluating their own company culture.

Most of us work with others, and that is where solid Human Resource strategies come into play. We chat today with two of our HR Rock Stars, Kelly Detter and Rachel Evans. Kelly is our HR Manager here at PGT, and Rachel is our VP of Human Resources for the Southeast Business Unit of PGT Innovations. This quick and energetic conversation provides some helpful reminders when it comes to taking care of the people on your team.

On today’s Clear Impact Podcast, we are chatting with Bryan Lingle, Corporate Chaplain and Life Coach for PGT Innovations. Bryan and I had a lot to talk about regarding the value of people, how to really connect and tune in with employees and what their needs are, and how that might require something from us. We hope you enjoy today’s episode.

As we wrap up our Windows and Doors 101 Series, Patrick Jameson and I talk today about Common Concerns. We talk about condensation, distortion, why inswing doors may or may not be better for you. You’ll feel like an expert after you listen to today’s Clear Impact Podcast.

On this episode of the Clear Impact Podcast, we continue with Windows and Doors 101. And we actually discuss a little known fact… Care and Maintenance of Windows and Doors. What? What does that mean? Don’t I have enough to maintain? Patrick Jameson tells us some simple things we can do to help our windows and doors to function properly and last a long time!

There is more to tinted windows than you may realize! Is it a film that is put on afterwards? What is Low E? What helps lower my energy bill? And is there really a thing called Turtle Tint? Learn all about this and more as we continue in the Windows and Doors 101 Series. Today we’re chatting with Jim Heise as he helps us understand these important details.