We interview Howard Maker, Commissioner of the Commission for Complaints for Telecom-television Services (CCTS) about the Canadian ombudsman service that helps Canadians - for free - to resolve their consumer complaints with Internet, wireless (cellphones), home phone and paid TV services.  You never heard of the CCTS? You should get acquainted because they just may get your money back.  But it's not quite that easy, and we ask Howard to describe the challenges of being an independent agency charged with being fair in a notoriously difficult communications market.

We also break down the CCTS' 2021-22 Mid-Year Report and why the 26% drop in complaints doesn't necessarily mean that things are improving rapidly.

Link to the website of the Commission for Complaints for Telecom-television Services (CCTS): https://www.ccts-cprst.ca

Link to CCTS 2021-22 Mid-Year Report: https://pub.ccts-cprst.ca/2021-2022-mid-year-report/

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