Clearvision's Podcast

You may already be using automation in Jira Service Management to help your teams focus on the work that really matters. But did you also know that you can also set up automation rules, based on the status of the services critical to your business?

In this episode, we’ll be covering how you can build powerful automation and alerts for critical services within Jira Service Management.

What you’ll learn

• Service-based alerts and incident routing.
• Service-based approvals.
• How to manage service assets.
• How to use services in powerful automation rules.

Monitor your operations and maximise your team’s effectiveness during an incident – with the automation features built into Jira Service Management.

In this episode, we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation.

What you’ll learn

In this episode, we look at how the industry is fundamentally changing its approach to IT Operations and how Jira Service Management can help support this digital transformation. Topics covered

• Fast failure and chaos engineering
• ITSM, high-velocity IT and DevOps
• Supporting high-velocity IT with Jira Service Management

Do you need to improve the speed of service, but don’t have the time – or resources – to build a custom solution? Let’s show you how your company can use the flexible pre-built templates available in Jira Service Management, and apply them to your workflows.

In this webinar, you’ll learn how to deliver service at speed, without compromising on quality. Our Jira Service Management experts share their top tips for getting up and running fast, so your team can support your customers with the level of service they expect.

What you’ll learn

• An introduction to Jira Service Management templates
• How to turn features on and off
• Use advanced form templates
• How to set up customer permissions and notifications
• Working with other teams that use Jira

Save time, improve efficiency, and delight your customers – with the right combination of readymade solutions inside Jira Service Management.

This is your one-stop shop for information on all things ITSM. Chief Revenue Officer Paul Renshaw and ITSM expert Gary Blower talk:

• The influence of DevOps over ITSM tooling.
• ServiceNow and Jira Service Management.
• Opsgenie.
• The evolution of ITSM and more!

Sit down, relax or go for a walk with our downloadable recording.

Efficiency = quality.

But what does it mean to be efficient in a team, and how can Atlassian software help?

These are just two of the questions we answer in our latest podcast episode recorded by Chief Revenue Officer Paul Renshaw.

Paul’s extensive Atlassian knowledge makes him the perfect candidate to address the topic of boosting team efficiency with software. He addresses everything from revolutionising your team to the killers of productivity and how to add value to your company and the teams you work with.

Tune in now or download this episode for later!

In this episode on the Clearvision podcast, Product Manager Jake Churcher talks to Chief Revenue Officer Paul Renshaw about why some users and even teams fall out of love with Jira and how to fall back in love with the #1 tool for software development teams.

Aso covered:

• How to make life easier with the tool.
• The evolution of Jira.
• Service management with IT.
• Jira Work Management and Jira Service Management.

Haven’t got time to listen now? No problem! You can download it and listen when it’s convenient for you.

Are you a key stakeholder or work in IT and have found yourself responsible for managing Jira within your business?

It’s not an uncommon occurrence. Often when Jira is implemented, there is someone within the business that becomes the gatekeeper. It almost becomes a side job for them!

If you can relate, tune into our podcast episode about ways to avoid:

• Becoming solely responsible for Jira.
• Accumulating a backlog of projects and more.

Atlassian Cloud isn’t the only choice, and for some, it’s not even an option! If you’re an Atlassian customer working in one of many regulated industries that can’t embrace Cloud due to stringent regulations that dictate data location and security constraints, you’re likely benefiting from Data Center. But are you aware of the additional options out there that can make your life even easier?

Introducing ClearHost!

In this short yet comprehensive episode on our podcast taken from a video recorded by our IT Operations Manager and Atlassian expert Lewis Lovelock, we compare our self-hosted solution for Data Center users, ClearHost, with Atlassian Cloud.

Sit back, relax, listen and understand:

• Why some businesses can’t use Atlassian Cloud.
• What ClearHost is.
• ClearHost as an alternative to Atlassian Cloud.
• Services for both Atlassian Cloud and ClearHost customers.

If you don’t want to manage application and operating system (OS) security, backups, upgrades, uptime or monitoring, then you should learn about ClearHost. It will take five minutes of your time and could save you years of hassle.

For anyone migrating from Server to Cloud, this webinar turned podcast recording is a must. IT Operations Manager, Lewis Lovelock, covers the top 5 dos and don’ts based on his experience of migrating Clearvision's Confluence Server to Atlassian Cloud.

While you're here, check out our white paper on avoiding big-bang Atlassian data migrations, which have become the norm when moving from Server to Cloud. We cover lower-risk, more agile alternatives for greater business value: https://www.clearvision-cm.com/white-papers/a-guide-to-iterative-atlassian-migrations/

Choosing the right support for a portfolio of products like the Atlassian suite can present a strategic dilemma.

In the latest episode on our podcast, Chief Revenue Officer Paul Renshaw and Product Manager Jake Churcher explore and compare the Atlassian support options available.

They address several important questions including:

• Do SLAs need to be enhanced for the user base?
• How do you escalate issues?
• Which channel(s) can be used to reach out for help?
• How important is it to have a support agreement in place?
• With the move to Cloud, what options are available?
• How does support differ?
• What is the difference between Standard, Premium, and Enterprise plans?
• What exactly do these support offerings cover?
• What support is there for Server and Data Center users?
• How does support differ between Server, Data Center, and Cloud products?
• How do I decide between Standard, Premium, and Enterprise?
• Are there any third-party alternatives?
• How does Clearvision’s support differ from Atlassian’s offering?