We’re talking about what happens when great marketing is let down by not-so-great customer experience. Joining us is Trish Wethman, Chief Experience Officer and all-around awesome human, who brings deep insights (and a few hard truths) about where brands go wrong—and how to fix it.
We explore the disconnect between marketing and CX, how to spot the cracks before your customers do, and what it really takes to build an experience that lives up to the promise of your brand.
The conversation doesn’t stop here – Trish is continuing it in the Mid-Atlantic CX Forum. Join her there for more insights and discussion.
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