Today, Aleks Krylov, President of Stern Gutters, shares a Client Horror Story that dragged on for months.

In October of last year, a retired woman contacted his team to install gutter protection at her home. By the first week of November, the installation was complete, and the final bill was charged.

Just days later, Aleks began receiving emails and phone calls from the client claiming the technician had caused damage—breaking a patio lamp and chipping paint beneath the gutters. The technician firmly denied the allegations, noting he hadn’t even accessed those areas and that such damage was physically impossible.

When the client realized her credit card had been charged for the balance, she became furious and demanded a full refund. Taking it further, she filed a dispute with the bank. Aleks responded with all the required documentation and ultimately won the case. After that, the customer went completely silent.

Six months later, in April, the client’s husband finally reached out, offering to be home after Memorial Day to resolve the matter. Aleks and his team handled the situation, and on June 3rd, the project was officially closed.

Tune in to hear how Aleks navigated this long ordeal—and the lessons he learned about patience, persistence, and professionalism along the way.

Morgan Friedman

Today's horror story is a little different—it focuses not on a client, but on our speaker himself: Ron Reich, Founder of RLB Training & Development.

Years ago, while working at an HR consulting firm, Ron received a surprising call from someone in Dallas who told him he was "the opposite of what he said he was." Odd as it sounded, the call turned out to be life-changing—the man was offering Ron an opportunity to become a trainer and facilitator at Toshiba, a dream role he had long aspired to.

Soon after, Ron was tasked with leading a five-day product knowledge sales training class. While he excelled at the training aspect, his lack of product knowledge quickly showed. By day three, two attendees walked out, and Ron was later berated by his boss's boss for being unprepared.

The painful experience became a defining lesson for him: no matter how skilled you are, preparation is everything. Tune in to hear how Ron turned this low point into a cornerstone of his growth as a leader and trainer.

Morgan Friedman

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In today's Client Horror Stories episode, Wes Towers, founder of Uplift360, shares a time when his good intentions as a leader took an unexpected turn.

After years of working closely with one of his team leaders, Wes noticed the employee had grown bored and uninspired in their role. Wanting to reignite their passion, he brought in a bold new project they'd never tackled before: building a niche dating website. Excited for the challenge, the team leader eagerly accepted.

But just weeks into the project, everything unraveled—the team leader suddenly quit, leaving Wes to finish the work. Overnight, he was forced to shoulder the entire project alone, navigating steep challenges and unexpected roadblocks.

Wes's story is a powerful reminder of the risks—and rewards—of pushing for growth. Tune in to see how he turned this setback into a lesson in resilience and leadership, and why sometimes the toughest challenges spark the greatest breakthroughs.

Morgan Friedman

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Jody Durand, author of Country Boy Soul, shares a heartbreaking chapter of his life—navigating a failing business, a troubled marriage, the sudden loss of his mother, and ultimately, bankruptcy.

In 1999, with no experience outside of farming, Jody was invited by a friend to help manage a U.S. call center selling cell phones, with the promise of becoming a shareholder. Trusting the vision, he invested $120,000—money borrowed from relatives and secured against his future. Despite early red flags, like being denied access to company sites and relying on a single partner for all leads, he pressed on with hope.

The business stumbled from the start. Sales were dismal, payments from the partner company were delayed and short, and Jody poured in more money—including his retirement savings—just to keep the doors open. Within months, he found himself drained financially and emotionally, stuck in a cycle of diminishing returns.

Yet even in the midst of collapse, Jody eventually recognized he didn’t have to keep digging a deeper hole. His story, though filled with hardship, is also one of redemption and resilience. This is an episode you won’t want to miss.

Morgan Friedman

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Today, we welcome Tom Elliott—Corporate Event Host, Comedy Magician, and Public Speaking Coach—to share a client horror story that left a lasting mark on his career.

Eager to grow as a comedy magician, Tom began booking small theater shows of around 100 seats. After gaining traction, he was offered what seemed like his big break: a contract to perform at an 800-seat theater. Convinced this was his moment, he signed on and began selling tickets.

But reality hit hard—only 30 tickets sold. Despite rallying support from friends and acquaintances to raise it to 50, he was still forced to perform a two-hour show in front of a nearly empty auditorium. To make matters worse, the contract required him to pay the theater £350 for unmet marketing costs.

The experience left Tom totally shaken—he jokes it took him eight years of therapy to recover. Tune in to hear how he overcame this ordeal and what it taught him about resilience in both performance and business.

Morgan Friedman

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I’m telling you—if you skip this episode, you’re missing half your life. We finally had the chance to sit down with Ken Childs, Private Investigator at Paramount Investigative Services Inc., who got caught in the chaos surrounding the notorious “Crypto Godfather,” Adam Iza.

It all started when Ken made the mistake of taking Adam on as a client. Adam requested full surveillance on someone who had stolen his laptop—an already sensitive case that soon spiraled out of control. Alongside Ken’s company, Adam involved law enforcement and a hired thug, who forcefully recovered the laptop and blew the situation wide open.

When it came time to get paid, things got worse—Ken was never able to collect his retainer. He sued Adam, but that only escalated the madness. Adam dug up Ken’s personal information, began calling nonstop, and even spoofed a terrifying call to Ken’s in-laws in the middle of the night, making them think someone was in danger.

To make matters worse, Adam reversed his AMEX charges for the retainer and accused Ken of wire fraud, causing Wells Fargo to freeze all of his assets. Eventually, the FBI got involved—turning what should have been a routine surveillance job into a legal and emotional nightmare.

Tune in to hear how Ken navigated this harrowing ordeal, what he learned about protecting himself, and how he came out stronger on the other side.

Morgan Friedman

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Today, we take an inspiring turn with Bryan Wetzel—entrepreneur, author, and producer—who shares a client horror story that eventually became a long-term success.

In the 1990s, Bryan produced standout advertising work for Big Canoe, a resort-style community in North Georgia. Everything was going well until a new head of advertising arrived and commissioned an ambitious 10-minute video complete with helicopter flyovers, scripts, voiceovers, and a professional agency. Bryan secured all the talent and logistics for the four-day shoot, only to have the entire project canceled the day before filming—because a TV channel offered to do it for free. To add insult to injury, they demanded their deposit back.

Bryan stood his ground, took the matter to court, and won—not only keeping the deposit but receiving additional compensation. Remarkably, five years later, a new advertising director from Big Canoe reached out, praising his earlier work. Setting the past aside, Bryan returned to collaborate with them—for the next 16 years.

His story proves that how you conduct yourself in tough moments can shape opportunities years later. In both business and life, respect and professionalism during conflict can turn setbacks into future wins.

Morgan Friedman

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Today’s episode features Alex Sanfilippo, Podcaster and Founder of PodMatch, who shares one of his wildest client horror stories—about a demanding software user who thought they could dictate major changes to his company.

Shortly after signing up, the client insisted on a call to outline a list of changes—some reasonable, others impossible. Eager to help, and still new to the business, Alex agreed to explore them. But the demands escalated, with the client threatening to cancel their subscription if his requests weren’t met.

Wanting to please, Alex dove in, even agreeing to attend a coaching session arranged by the client. That decision proved costly: he spent six months developing a new feature that alienated other users—only for the client to leave anyway. The detour not only delayed more important projects but also shook his business partner’s confidence in him.

Tune in to hear how Alex overcame the setback, rebuilt trust, and learned one of the toughest lessons of his entrepreneurial journey.

Morgan Friedman

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Today’s guest is Paul H. Flowers Jr., Founder & CEO of Superior Insurance Advisors, who shares a client horror story he’ll never forget.

With a strong background in healthcare, Paul was hired by a company boasting a solid communication strategy to sell their products. Eager to bring value and make an impact, he quickly encountered an unexpected roadblock.

Despite operating in the industry for 30 years, the company had never implemented a proper CRM—the backbone of modern client management. Instead, they relied on SharePoint, Microsoft’s platform for document storage and team collaboration—effective in some contexts but “very old school” compared to today’s dedicated CRM systems.

This made organizing client data a logistical nightmare. But instead of backing down, Paul got creative—using two computers to manually email roughly 500 people in order to make a major event a success.

Tune in to hear how he pulled it off, and the lessons he learned about adapting under pressure.

Morgan Friedman

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Today's guest is Derrick Van Mell, Principal of The Center for Management Terms & Practices, who recalls a client horror story from his days as a general management consultant.

Derrick had set his sights on a massive, century-old manufacturing company and was thrilled when they accepted his proposal. Early in the engagement, he asked how they measured growth—only to discover they focused solely on their production schedule, ignoring their financial statements entirely.

When Derrick raised this concern in a meeting, one executive exploded, declaring, “I’ve never gotten so angry in my life!” before storming out. Soon after, Derrick met with the company president and other leaders. Following a CEO friend’s advice, he simply asked, “What do you want me to do?” While the conversation cooled tensions, it wasn’t enough to save his role.

This story is full of sharp turns, unexpected reactions, and lessons on the power—and limits—of listening. Keep listening to hear how Derrick navigated the situation and what it taught him about truly hearing clients.

Morgan Friedman

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