Client Horror Stories

Have you ever committed a white lie to save yourself? Well, Jason Roberts’ client horror story revolves around that, but they took lying to a whole new different level.

In today’s episode, we are joined by Jason Roberts, Peak Performance Coach and 9-Figure Entrepreneur, who will be sharing his worst nightmare to date. During his early entrepreneur years, he owned a mortgage company and one day came face to face with a paraplegic client looking to apply for a construction loan. He was a nice guy, and Jason felt there was nothing to worry about, so he went ahead and helped the client to make a difference.

A month after the client moved into his new home, he unfortunately passes and the outstanding loan is left to rot, with no one willing to take responsibility for it. Jason had no idea about this. He thought all was well and good and paid no mind when a family member called to ask if there were options to cancel the loan. To his surprise, a week later the County Sheriff showed up to his office and he got served with a lawsuit for alleged fraud, stating that the borrower was taken advantage of during the whole process as he was mentally incapacitated.

Lies upon lies were put on top of the other just so the family could get millions out of him, but Jason refused to lose. Six months in, he had an epiphany that turned the tables around.

Wanna know what happened? Oh, I’m not at liberty to break the excitement. Watch the whole episode to know how Jason outmaneuvered the real fraudsters and learn a key point or two to avoid these problems in the future!

Morgan Friedman

Jason's Website

Jason's Facebook

Jason's Instagram

Setbacks are pretty normal, but have you ever experienced losing so much money just because someone didn’t want their work checked? Oops! I didn’t mean to give too much away, but we’re here with another episode of Client Horror Story with our host, Morgan Friedman. 

Today, we’re graced by Gee Ranasinha of KEXINO. KEXINO is a small marketing agency based in Europe, serving startups and small businesses mostly in the USA. A few years ago, they closed a deal with a well-funded organization in the crypto space—this was the time when crypto boomed and everyone wanted to get in on the latest trend.

Anyhow, deal’s closed and the project has been undertaken with Gee insisting on a proper QA before anything was launched. Guess what? Client said no and everything went poof! It turns out, there was a typo in the bitcoin address and they ended up losing a five-digits figure worth of earnings.

Get ready for this rollercoaster of a story as you tune in to our latest episode!

Morgan Friedman

KEXINO's Website

Gee's Linkedin

Have you ever tried waiting for a prospective client to make up their minds? If you're currently doing that and your patience is wearing thin, listen to this unique episode right now.

Welcome to another Client Horror Story with Brandon Kirkpatrick, CEO of Catalyst Consultant Group. This autonomous drone startup has just had a welcome to the world and had a chance encounter with a potential client during a motorcycle ride. Bizarre, right? Well, they got to talking and realized the potential client needed the exact services they offer.

Hands were shaken and prototypes had already been built, but it was only until 2 years in and $5 million later that they got blindsided in the deal. It turns out there were things they didn’t know about. Of course, we’re not going to spill the whole story here, but one thing’s for sure – the story is about to take a turn for the worst.

Tune in to learn more about Brandon’s client horror story!

Morgan Friedman

Brandon's Website

Brandon's Linkedin

Imagine going to Los Angeles to follow your dreams of becoming an actress – all these setbacks and challenges seemingly going on forever, and just when you thought you’re about to have a big break, it all comes crashing down. In this episode, we’re speaking with Suzy Hardy, a certified stress management and anxiety coach, and discuss her client horror story from a decade ago.

We’d want to say that since events of the past occurred years back, it would give us a wider berth or bigger perspective to think things through, but no – in this case, it was just an absolute shock to the system. When Suzy transferred to Los Angeles and graduated from massage school, while pursuing her acting career, she was introduced to a Russian agency backer who, after learning of her massage services, scheduled an appointment with her. During the course of the treatment, her Russian customer started giving some signals. If you thought a man putting his hands behind his head was sexy in books, in real life it’s definitely a red flag, especially during these professional services.

There’s more to the story, but you’ll have to tune in first. Watch the episode to learn more about how Suzy got out of this unbelievably scary situation and what she learned thereafter! 

psychopath on the street? In today’s episode, Robert Indries, owner of a group of 8 companies generating 7-figures yearly, shares his biggest mistake of hiring a high-functioning psychopath in his portfolio.

High growth comes with high responsibility, and eventually, Robert decided to take the networking reins to further expand his ever-growing company. To make sure he can concentrate on this task, he hired several executives who could, in theory, take over what he usually does. As a result of Robert’s additional networking efforts, his portfolio has managed to take in more clients and earn more money, but Robert noticed various issues on the service delivery side. Why?

He dug deeper and talked to multiple individuals and was eventually led to a single personality – one of those “leaders” he hired to allow him to focus on networking. This guy derailed the company in every possible way, whilst making Robert think twice about his own leadership… How?

He was being ingeniously spoken to with the goal of further confusing him. What’s worse is that not only were his clients being wronged by this person – they were also stealing Robert’s prospects and current employees!

Crazy? More like psycho! Press the play button and listen to the rest of the story. Uncover more of Robert’s challenges, and learn how he retook control and turned his portfolio back around.

Morgan Friedman

Suzy's Website

Do you ever wonder whether you’ve accidentally crossed paths with a psychopath on the street? In today’s episode, Robert Indries, owner of a group of 8 companies generating 7-figures yearly, shares his biggest mistake of hiring a high-functioning psychopath in his portfolio.

High growth comes with high responsibility, and eventually, Robert decided to take the networking reins to further expand his ever-growing company. To make sure he can concentrate on this task, he hired several executives who could, in theory, take over what he usually does. As a result of Robert’s additional networking efforts, his portfolio has managed to take in more clients and earn more money, but Robert noticed various issues on the service delivery side. Why?

He dug deeper and talked to multiple individuals and was eventually led to a single personality – one of those “leaders” he hired to allow him to focus on networking. This guy derailed the company in every possible way, whilst making Robert think twice about his own leadership… How?

He was being ingeniously spoken to with the goal of further confusing him. What’s worse is that not only were his clients being wronged by this person – they were also stealing Robert’s prospects and current employees!

Crazy? More like psycho! Press the play button and listen to the rest of the story. Uncover more of Robert’s challenges, and learn how he retook control and turned his portfolio back around.

Morgan Friedman

Robert's Website

Robert's Linkedin

Robert's Facebook

Robert's Twitter

Robert's Instagram

Dive into the engaging and insightful world of Lynita Mitchell-Blackwell, Esq., now an Intuitive Business Coach at Leading Through Living Community LLC. Lynita, once a champion of publishing, navigated the exciting realm of helping authors share their stories with the world.

Here's a fun twist: a close friend of Lynita's needed help publishing a book. With a generous spirit and a knack for problem-solving, Lynita eagerly stepped up to the challenge. She shares a humorous and all-too-real insight in the podcast: "Lawyers make the worst clients." It turns out, she humorously overlooked switching from friend mode to client mode, skipping the formalities of a contract.

The story takes a quirky turn when Lynita, expecting a manuscript, receives a PowerPoint presentation instead—her friend had composed the entire story on a phone! Unperturbed, Lynita adapts like a pro, transferring the content to a laptop for better accessibility. But there's a catch: the text is a labyrinth of incomplete sentences.

Pushed to her limits but still maintaining her poise, Lynita's tale unfolds with a blend of laughter and learning. The full story, rich with more twists and sage advice about maintaining professional boundaries with friends and family, awaits. Get ready for an enjoyable and enlightening experience that blends professionalism with a touch of fun—this is a client horror story you wouldn’t want to miss!

Morgan Friedman

Lynita's Website

Lynita's Linkedin

Lynita's Facebook

Lynita's Twitter

Lynita's Instagram

Listen in as we speak with Being Space's Founder, Catherine Llewellyn, and discuss her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign.

During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team would acquire clients, close deals, and contracts, and then brief Catherine's training team to execute the training.

They were assigned to conduct a two-day telephone sales training for a travel agency. Upon arrival, they were met with a derelict training room with walls full of plaster and a dusty, filthy floor – which they spent hours cleaning! Worse, upon the arrival of the participants, their faces were slack and utterly unhappy because (surprise!) they don’t perform telephone sales in their line of work. 

It gets even worse as when they tried contacting the primary client, he was on holiday. It turns out that this client just didn’t want to be there for his employees’ reaction to letting them take telephone sales training. There just wasn’t any hope of breaking it to them gently. They were going to be handling telephone sales upon return, but Catherine’s team had to be the ones to give the news.

You are in for a treat with this episode full of surprising twists and valuable lessons. Get ready to explore what it takes to thrive in the business world and learn from both successes and challenges.

Morgan Friedman

Being Space

Catherine's Linkedin

Catherine's Facebook

In this episode, we have the privilege of hearing from Colin Duff, the CEO of Mosaic Innovation. He shares with us an unprecedented client horror story that sheds light on the challenges of managing a diverse team of individuals. It's evident that this is no easy task. 

Colin worked with a big hardware company that suddenly decided to become a digital company, something they knew totally nothing about. This project ran for 9 months, and a lot of individuals and experts were hired left and right to complete the project successfully.

Naturally, we all want to work as a team, but one project manager didn’t want to accept any help and went on his merry way only to have outputs that just weren’t done right. To make things worse, during meetings, they couldn’t decide on anything that would give them something to continue because of so many cultural differences. Some say, “In Germany, this is the least priority,” “In India, this is how we do it,” and the list goes on.

Frustrating, isn’t it? Well, there's more to the story. In this episode, Colin takes control of the situation, and you won't want to miss how he did it. The lessons he learned are valuable and definitely worth your time. Tune in to discover more.

Morgan Friedman

Colin's Company Website

Colin's Linkedin

Colin's Facebook

Join us in this episode as we hear from Sam Drauschak, the Chief Process Scientist at Truvle, as he shares a shocking story. He sheds light on an undetected billing error that ultimately led to the discovery of the role of politics in every business, big or small. It's a fascinating tale that you won't want to miss!

One day, Sam was sent out on a routine investigation to check on a possible billing error in the finance system. Lo and behold, he found that, indeed, an error existed and that it was close to $40 million!

As part of protocol, Sam escalated this issue to his manager who then went up to the partner of the office to check and validate it. Subsequently, the matter was brought to the attention of the CFO and the Chairman, causing a ripple effect that was difficult to take hold of. Eventually, they presented the relevant data to the Chairman, who, after the presentations, just gave them a nod of thanks and asked them to leave the room.

They were blocked from taking further action to help the organization as the CFO was given charge to take over the issue once again. Despite this, the company ended up losing the money and replacing the CFO 18 months later.

As the episode ends, Sam and Morgan engage in a thought-provoking discussion regarding what they’ve gleaned from the story. They delve into the contrasting perspectives of big and small companies when it comes to handling finances, the intricate political factors at play, and how it feels to discover something big. Watch the episode to gain a deeper understanding of these topics!

Morgan Friedman

Sam's Linkedin

In this episode, Ameet Khabra, owner and founder of Hop Skip Media, is going to take Our Beloved Host, Morgan Friedman, and us on a roller coaster ride of her story from seven years ago. You’re in for a treat as we delve deep into a mix of lawsuits, health issues, heartbreak, and reconciliation all in one go.

In 2015, while Ameet was working for an agency in Edmonton, she had an epiphany and realized that the 8–5 job was not for her – she hated being asked to come in at fixed hours and just wanted to be in control of her life. She decided to quit her job and find her place in the universe.

Eventually, a friend introduced her to an accountant that was interested in running ads and improving his business. Without a second thought, she took his offer and just went for it, saying that she was capable of doing everything he needed, and the client happily paid for the whole thing then and there. 

While signing the contract, the client proudly told her that he wasn’t happy with an old agency he hired, and he complained so much that he ended up getting three months of services for free after threatening the company with a negative review online. It seemed funny at the moment, but according to Ameet, “I saw the red flags but just ignored them.”

A few days later, after a lot of work has been finished, the client sent her a message at 7PM saying, “There’s an issue with the website.” She asked what it was and was terribly met with these exact words: “If you can’t figure out what the issue is, maybe you’re not that good at your job.” Really?

It gets worse! As Amit couldn’t identify anything wrong with the website, the client said four hard words she could never forget – see you in court.

The next day, stressed and panicked, she asked her lawyer for advice, and they immediately served her client with a civil claims lawsuit. Within 21 days, Ameet’s client decided to countersuit for the maximum amount of the civil claims, which was $50,000 in lost revenue. In Ameet’s head, she thought, “As an accountant, I’m pretty sure you know that it’s incredibly illegal to cook your books. So, how exactly are you planning to prove the $50,000 lost in a span of 45 days?”

It took quite some time before anything resulted out of their lawsuits, but while she was waiting, Ameet went through so many things. She felt sharp pains in her chest and shoulders, was diagnosed with diabetes, and when she was given treatment, the pain still didn’t go away! Eventually, she was referred to a psychiatrist and got diagnosed with severe depression and anxiety. She had to take a break to heal and find light again.

Finally, Ameet and her client went into mediation, and her civil claims agent brought a thick bunch of papers containing all the emails her client sent her in 45 days. The client said nothing the entire time. They either had to settle or go to court.

A week later, the client sent an email to give her x amount so they can call it a day, but she needed to give him his website. That was fine – this wasn’t worth fighting too much for, so she countered and eventually got an amount that made her moderately happy.

While that may sound like a full story, you’ll be surprised of the amount of feelings unpacked in this episode. Hit that play button to know more!

Morgan Friedman

Ameet's Linkedin

Ameet's Facebook

Ameet's Twitter

Ameet's Instagram