As the population ages, health systems across the world are working to improve care delivery and support healthy ageing. Billie is one such person.

Born in the early 1900s Billie has lived life to the fullest, married in Sydney in the shadow of World War II before heading north, she is now receiving care from the comfort of her Residential Aged Care Facility (RACF) thanks to the Metro North’s RACF Support Service.

The service provides care to people living in RACF in partnership between the Hospital and Health Service, GPs and the RACFs, providing truly patient-centred care.

Services such as this and local Residential Aged Care District Assessment and Referral teams, mean people like Billie no longer have to travel to a new and overwhelming environment like Emergency Departments and the RACFs are empowered to enhance the scope of the care they can provide.

The Residential Aged Care Facility Support Service is part of the broader strategy to improve the quality, safety and care of older Queenslanders.

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Rural and remote communities, in many ways, are the heart of Queensland. Without the hard-working people living in these communities, our agriculture industry wouldn’t exist and supermarkets would be devoid of fresh meat and produce.

With the tyranny of distance, health services are finding innovative ways to ensure that these communities receive equal care to those living in metropolitan areas. And receive it in ways that suit their needs.

Supported by Clinical Excellence Queensland, Metro North Hospital and Health Service’s Telecardiac Investigations team have been working tirelessly to improve access to investigative services in rural sites across the state.

Rather than having to delay life-changing investigative procedures like exercise stress testing and halter monitoring, the power of telehealth and some very dedicated clinicians is ensuring these communities receive timely access to care.

And keeping the heart of Queensland beating.

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No matter how wonderful the care may be, life in a hospital can fast become monotonous for consumers as similarly structured days start to blur in to one.

Following adaptation of the Mater’s pioneering Room Service model however, Metro North Hospital and Health Service patients at The Prince Charles Hospital now have something delicious to look forward to and it is all up to them.

No longer providing regimented meals or leaving food to go cold while receiving care, patients order à la carte when it suits them. Eggs in the afternoon, sandwiches filled with only the ingredients you want, when it comes to food, glorious food, the power rests with the people—and their dietary requirements—at Prince Charles.

Putting this choice back into the hands of patients is having a huge difference on clinical outcomes, increasing nutritional intake and helping people recover quickly. While also seeing massive reductions in food waste.

Links

Learn more about the Room Service concept on our Improvement Exchange.

Listen to our podcast with Mater Health’s Sally McCray talking about their Australian first roll-out of the model.

For more information about Metro North Hospital and Health Service’s program, visit their website.

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After a life spent in and out of hospital, a simple steak and veggies left Joel facing the prospect of another lengthy stay.

A hospital stay can prove challenging for anyone—living in a sterile room, away from the comfort of your home, friends and family. For those with chronic illnesses the idea of another extended hospital stay can prove unbearable.

Thankfully Metro North Hospital and Health Service’s Hospital in the Home (HITH) service enabled Joel to return home to his family and beloved dogs to receive the remainder of his care in a safe and timely manner. More importantly, his partner is assured that she has the support needed to help Joel safely recover.

By providing short term acute based care at home, HITH is empowering people like Joel in their recovery and helping get them back to their normal, sooner.

Links

To learn more Hospital in the Home (HITH), visit our Improvement Exchange.

You can learn more about Metro North Hospital and Health Service’s HITH services on their website.

More information about HITH services offered at Sunshine Coast Hospital and Health Service can be found on their website.

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Anthony Crump is the one in ten Australians who suffer from non-reversible kidney disease.

Every second night when most people are sitting down for dinner or tucking their children into bed, Anthony swipes himself into the purpose-built Renal Home Dialysis Service and inserts a dialysis needle into his left arm, before settling in for a night of administering his own life-sustaining treatment.

The consistent monotony of the machines cut through the silence, acting as a soundtrack of his regimented evenings. Each pump taking him one step closer to health. To time spent kicking the footy with his son in the park, to a kidney transplant, to his future.

Supported by Clinical Excellence Queensland, Darling Downs Hospital and Health Service’s game changing service puts patients at the centre of their care and allows them to access treatment when and how it suits them.

In the dead of night, the hum of dialysis is Anthony’s sound of hope.

Links

To learn more Nocturnal Haemodialysis, visit our Improvement Exchange.

You can learn more about Advancing Kidney Care 2026 on our website.

More information about Toowoomba Hospital can be found on the Darling Downs Health website.

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The Clinical Excellence Stories podcast takes our documentaries on the go, allowing you to spend time learning about the services and the passionate Queenslanders behind them when and where it suits you.

This podcast helps you understand what it takes to implement a service and why our clinicians are motivated to serve their community.