Clintcast

That forth tenet of the Care Crowd Creed - ‘I make a difference’ - is huge. Without it, the first three tenets have little effect. If no one chooses to make a difference, then healthcare has a very hard climb uphill at being ‘cool’ with great customers and helpful, successful teams. As such, the key to making a difference starts with you accepting the responsibility to do so. Listen in today as Clint discusses some of the many ways we need to do engage in our responsibilities (and even some ways not to).

Tackling tough issues when and where they need to be dealt with sometimes requires an amount of assertiveness, but is necessary to break through logjams to not fall victim to time sensitivities. It is a necessary component to leadership and can be (and should be) practiced by all levels of staff members. As Clint has discussed on previous programs, the best solutions are nearly always determined at the lowest level possible by those immediately familiar with and directly capable of implementing the solution. Get some tips today for learning techniques on tackling those tough issues in your daily work.

In many sports, it is often a game of inches, where even a very small discrepancy can spell the difference between success and failure. It is often no different in healthcare. Our accuracy in our daily tasks is often the deciding factor in determining successful outcomes for our customers, and in following, our organizations. Even slight lapses in our diligence to accurate work can have weighty, downstream consequences. Be sure that as we go about our tasks of ‘making a difference’ in healthcare, we take the necessary time and effort to ensure detailed, accurate work and the documentation of that work!

When you experience that initial moment of awe and excitement with a particular event, there is often an accompanying ‘glow’ on your face that indicates to others your inner buzz. Today, Clint discusses that moment that occurs so often with healthcare professionals. More importantly, he offers some tips and hints for keeping that glow on an ongoing basis while also fostering the glow in your customers and co-workers.

The key thing about your future is that it is YOURS. You are ultimately in charge in getting where you want to go. No one else will do it for you. That said, not everyone works in a career that is ultimately where they want to be, but that is no reason why they can’t be using those downstream skills and talents in their current work environment. In fact, when you can match these desired skills and ambitions with the direction your organization is also heading, great opportunities for advancement of both parties often arise. Get some tips from Clint on maximizing your development, for you and your workplace!

As Spring has now sprung upon us, it is a great time of year to do our ‘Spring Cleaning’. In tandem with the changes now occurring in regards to the healthcare reform, any remnants of the ‘old way’ of doing things need to be swept out the door. Now is the time to be examining our systems, attitudes, policies, procedures and so forth to ensure that we are ready to embrace the ‘new ways’ now upon us, both internally and externally. Listen in as Clint discusses some areas you want to be sure to address in your Spring Cleaning efforts.

Teams exist in varying states of effectiveness. Sometimes 1+1+1=3 (the expected work gets done, but nothing else special is happening). ‘Pretend’ teams don’t even get that far. When synergy can be reached, 1+1+1 can = 4 as more gets done beyond just the baseline with less effort. Today, Clint discusses High Performance Teams where 1+1+1=10 on a continuous basis. There are unique characteristics and outcomes from these kinds of teams. Learn more about these kinds of teams and how to foster them in your organization!

In real estate, the mantra is location, location, location. In a people business, such as healthcare, it is customer, customer, customer. In today’s episode, Clint discusses how this founding concept of putting the customer first is the basis upon which the entire entity of healthcare is built. As such, it is also the underlying basis of the Care Crowd. If we cannot choose to put the customer first, it is unlikely we can truly and effectively demonstrate that healthcare is cool, customers are great, teaming makes it easier and I make a difference on a daily basis.

Last night, the House of Representatives voted to approve/move the Healthcare Reform bill on to the Senate for final disposition. Needless to say, change is likely coming. Today, Clint discusses how we need not get caught up in the ‘drama’ of change (the dynamic nature of healthcare is rarely static long anyway). Instead, it is suggested that we take the opportunity to begin preparations for potential eventualities as these changes trickle down. How might certain changes affect us? How might they affect our partners/competitors/staff/etc (which will still affect us)? As events are finally nearing a more certain resolution, it is a great time to be considering your next potential moves regarding your products and services.

There are a wealth of positions open at many organizations today that are going unfilled because the organization is perhaps wary against hiring younger people. While there are some differences in the work styles/ethics of the younger, up-and-coming generation, that should not be used as an excuse not to hire them. In fact, we depend on their fresh perspectives and youthful energy to bring new blood and possibilities to our organizations. We only need to be open to the fact that we may need to adjust our own HR attitudes a bit in working with these younger workers, as the gains to be had in hiring them are indeed numerous. Learn about some of these aspects in today’s Clintcast!