Communication between restorers and adjusters has been breaking down for years and that’s created a lot of misunderstanding and misinterpretation. It’s something we see every day: restorers assume pushback is inevitable; adjusters don’t feel the documentation supports the invoice; policyholders expect to get screwed over. This industry is ripe with mistrust, creating a losing situation for everyone involved. Worse yet, is that it’s widely acknowledged and accepted – though it doesn’t have to be.  

Where do you start with fixing a communication gap across an entire industry?

Encircle CEO Paul Donald walks through some of the answers in this special episode of Restoration Today, and corresponding article!