What if your TPA jobs, SLA deadlines, and communication tools were all managed in one place?

In this episode, Jason McLaughlin, CEO, and Austin McLaughlin, COO, of Complitrac break down how their custom-built platform is helping restoration companies stay ahead of strict SLA requirements and improve visibility across TPA programs.

They discuss why the restoration industry is still struggling with outdated, disconnected technology and how modern platforms can automate SLA tracking, send real-time alerts, and consolidate multiple systems into one dashboard.

You’ll also hear how better communication, transparent updates, and user-friendly tools can improve both policyholder experience and operational efficiency.

What happens when you combine the restoration industry with the timeless networking power of golf?

In this episode, Peter Lyons, Founder of Restoration Golf League, & Lee Patterson, Commissioner at Restoration Golf League, dive into the story behind the Restoration Golf League — a growing networking movement designed specifically for restoration professionals. With 18 chapters and expansion plans into cities like Indianapolis, Nashville, St. Louis, and Toronto, this league is redefining how contractors, vendors, and industry partners build authentic relationships.

Whether you’re a scratch golfer or picking up clubs for the first time, this episode explores how connection — not competition — is the real win. Tune in to learn how relationships built on the fairway are driving real results across the restoration industry.

In episode 2 of season 4 of The Restoration Master Class, experts Robb Harrell, VP of Strategic Accounts at DocuSketch, and Todd Van Sant, VP of Estimating at ATI Restoration, break down how AI is transforming restoration estimating and claims.

From faster estimate creation and blueprint analysis to tools that help enforce carrier guidelines, AI is reshaping workflows — but not replacing human expertise. They discuss the opportunities, limitations, regulatory realities, and why experienced judgment remains critical as the industry moves toward faster, more accurate indemnification.

AI isn’t just for writing emails anymore. In this episode recorded at INTRConnect, we break down where AI is headed in 2026 — from consolidation among major players like Google, OpenAI, and Anthropic, to what restoration contractors should actually be implementing right now. Think dashboards, automations, and real operational efficiency.

Compound risk is reshaping restoration and insurance. In this episode, Maiclaire Bolton-Smith, VP of Product Marketing at Cotality, breaks down secondary perils, earthquake exposure, and how contractors can use catastrophe data to stay ahead of emerging opportunities.

Season 3 of Chasing the Vision kicks off with a new focus — the real journey of entrepreneurship in restoration. Michelle and Tim Hull, of Violand Management Associates, dive into why growth alone doesn’t create value, how scaling exposes hidden problems, and the disciplined habits that build strong, independent businesses.

From cash flow traps to owner dependency and the critical $3–5M growth phase, this episode is packed with practical insights for restorers ready to grow the right way.

In this episode of Restoration Today, Drew and JT Pells from PNT Advisors join the show to break down practical tax and business strategies specifically for restoration industry entrepreneurs.

From deciding when an S-Corp election actually makes sense, to understanding how to pay yourself properly through payroll and distributions, this conversation tackles the real financial questions owners face every day.

Watch this episode if you’re a restoration business owner looking to protect profit, stay compliant, and make smarter financial decisions!

In this episode of Restoration Today, David Obert, Chief Product Officer at Verisk Property Estimating Solutions, breaks down the biggest market trends shaping the restoration industry — from a surprising 20% drop in claims volume during 2025 to the shifting storm patterns and insurance changes influencing contractor workloads.

Despite an active hurricane season, fewer U.S. landfalls, rising deductibles, and changing homeowner behavior led to slower claim activity across the country. David also discusses stabilizing labor and supply chain costs, the growing impact of AI and automation, and what restorers should watch as we head into Verisk Elevate and the 2026 storm season.

With forecasts calling for increased severe convective storms, hail, and tornado activity, this conversation offers practical insights to help restorers prepare for what could be a busy year ahead.

Season 4 of the Restoration Master Class, sponsored by DocuSketch, kicks off with a powerful conversation on one of the most misunderstood—and underutilized—scaling tools in restoration: remote estimating.

This episode features Nelson Higgins, VP of North America for DocuSketch and a 43-year veteran of insurance restoration. Nelson breaks down why only 15–20% of the industry is currently using remote estimating, what’s holding the rest back, and how centralized estimating can dramatically improve efficiency, margins, and scalability.

We dig into:

• What remote estimating actually requires to work
• Why resistance to change is the biggest obstacle
• How companies can cut estimating costs from 7–10% of revenue down to nearly 1%.
• ...and MORE!

Nelson also shares real performance data from DocuSketch—including turnaround times, rejection rates, and how AI will support (not replace) estimators moving forward.

What does the launch of Altimeter Solutions Group mean for managed repair contractors and carriers?In this exclusive Q&A recorded at INTRConnect, Jonathan Miko, CEO of⁠ Altimeter Solutions Group⁠, and Stephen Marquardt, Investment Partner at BV Investment Partners, share inside details on the newly formed Altimeter Solutions Group, formerly known as Alacrity Solutions Group’s managed repair program. They discuss the vision behind the move, how the company plans to strengthen managed repair delivery, invest in technology, expand opportunities for contractors, and raise service standards across the ecosystem.