Is AI adoption failing in your organisation because technology isn't the problem? Nikki Barua, founder and CEO of FlipWork, joins Tim Bond to explore why AI transformation depends on preparing people, not just deploying systems. Drawing on experience leading digital transformation at major retailers and consulting for Fortune 500 companies, Nikki explains how to move teams from AI resistance to genuine enthusiasm about working alongside intelligent agents.

The discussion examines why people readiness has become the critical bottleneck for AI transformation, how to overcome fears that AI will replace jobs, and the diagnostic approach to identifying high-impact AI opportunities. Nikki shares FlipWork's methodology for building skills that complement rather than compete with AI, and how 90-day sprints create measurable transformation outcomes.

Timestamps:

- 00:10:30 - Nikki's background in digital transformation and retail

- 00:12:45 - The people problem blocking AI adoption

- 00:15:20 - Why technologists underestimate change management

- 00:18:40 - Moving beyond fear to genuine AI enthusiasm

- 00:21:15 - The diagnostic process for AI implementation

- 00:24:30 - Creating compelling visions of the future state

- 00:27:45 - Building performance plans around AI collaboration

- 00:30:15 - What becomes possible when 80% of capacity is released

- 00:33:00 - FlipWork's approach: diagnostic, sprints, and custom tools

- 00:35:00 - Licensing methodology to major consultancies

About Nikki Barua

Nikki Barua is a serial entrepreneur, keynote speaker, and bestselling author with 25 years of experience in digital transformation. As founder and CEO of FlipWork, she helps Fortune 500 companies prepare their teams for an agentic future. Her work focuses on unlocking human capability alongside AI adoption, bridging the gap between technology investment and people readiness. Nikki's accolades include Entrepreneur of the Year by ACE and recognition as one of Entrepreneur Magazine's 100 Most Influential Women.

Resources and links mentioned

- Nikki Barua on LinkedIn: https://www.linkedin.com/in/nikkibarua/

- Tim Bond on LinkedIn: https://www.linkedin.com/in/tngbond/

- FlipWork: https://flipwork.io/

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