Closing the Gap

In today's episode, Denise Cooper and returning guest regular Deborah Snow Walsh delve into the essential role of HR in navigating the shift from change to transformation in organizations.

We're talking about turnover. Listen as Deborah talks about the hidden costs and drivers of turnover. I promise it's not what you think and costs you more than you might be aware.

• Learn why hiring the wrong person creates conflict in your organization.
• We'll review resumes carefully, develop a list of questions to ask, and be clear about the skills and experience you are looking for.
• We'll share what most managers unintentionally do that creates a workplace culture where people want to leave and how to create an enjoyable workplace where people want to stay.

Deborah Snow Walsh is the Head of Talent for Brown & Brown Insurance Company. Brown & Brown is the fifth largest insurance brokerage in the nation, with over $ 4 billion in equity. Before joining Brown & Brown, Deborah was CEO of Deborah Snow Walsh Executive Search, where she worked with Fortune 100 corporations to find and place talented executives. You can contact Deborah Snow Walsh on LinkedIn. linkedin.com/in/deborah-walsh-875b932

In this episode, Denise Cooper, our host, delves into the world of workplace psychological safety with an expert in the field. Join us as we interview Linda R. Crockett, a renowned figure in workplace psychological safety, who brings over 34 years of experience to the table.

Cooper's conversation with Linda explores various facets of workplace psychological safety. In this episode, they discuss the definition of psychological harassment to dispel misconceptions and stereotypes, recognizing risk factors and early warning signs, and the profound impact on individuals, leaders, and the overall work environment. Linda shares real stories that shed light on the human experience of those affected by workplace bullying or harassment, emphasizing the importance of trauma-informed prevention, intervention, and recovery strategies.

Linda also reveals her personal journey, recounting experiences of speaking up against workplace misconduct, facing retaliation, and ultimately enduring a severe bullying ordeal. She narrates how her mother's battle with cancer coincided with her own professional challenges, leading to her becoming a target of bullying. She details the toll it took on her physical and mental health, the exhaustion of trying to prove herself, and the toxic environment that surrounded her. Despite the adversity, Linda's story also highlights resilience and the path to recovery.

If you've been wanting to gain a comprehensive understanding of workplace psychological safety and how to create a safer work environment, this episode with Linda R. Crockett is a must-listen.

1. How do you approach cases of workplace harassment or bullying? [14:35]
2. How can our listeners know if they're being harassed at work?[18:19]
3. What do you do when you know you're working in a hostile work environment? [22:31]
4. How might a person handle workplace bullying if they weren't in a position to leave their job for one reason or another? [24:25]

https://instituteofworkplacebullyingresources.ca/

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Linda Crockett is the founder of an award-winning resource serving all Canadian employers and employees since 2011. She has been a pioneer, activist, advocate, and trail blazer in Canada, and today she is known as an international expert on the topic of workplace psychological harassment. She offers the only ‘one stop’ service resource – specializing in this area in Canada. Linda focuses on this topic from a holistic perspective. She believes that all parties involved need a safe, supportive, confidential, trauma informed resource, offering personal and professional experiences, with a wide range of skills to address the complex systemic issues, including the institutional layers, both internal and external, of betrayal, and very importantly, the subtle nuances of this epidemic. All parties need professionals who are accountable and liable to assist them. Linda is a trauma therapist specializing in addressing the human experience of workplace harassment, including the psychological and/or physical injuries costing our health system and taxpayers billions of dollars each year. This can be prevented. This can change. Linda provides prevention, interventions, and repair or recovery options to all industries, professions, institutions, cultures, and genders.

Breck L. Rice is here to answer this, explaining his mission to remove the middle man in healthcare.

In this detailed episode, Denise Cooper engages in a lively conversation with Breck L. Rice, a visionary working tirelessly to bridge the disparities in healthcare across different demographic and geographic landscapes. With a background in revenue cycle management and risk mitigation, Rice emphasizes the gravity of pharmacist involvement in ensuring personal and compassionate patient care. He shares the inception story of his endeavor into helping community pharmacies - a journey rooted in the heartfelt need to stand against large pharmacy benefit managers exploiting the system for financial gains.

Rice poignantly recounts his experiences and friendships forged over years with community pharmacists and how he endeavored to protect their interests, even at the risk of facing legal challenges.

Through a deeper delve into the critical role pharmacists play in small communities, Rice shares personal anecdotes from his career, illustrating the essential bond between local pharmacists and the communities they serve.

From discussing the early days of third-party claims processing to the initiation of his current project, Serve RX, Rice brings to light the underlying principle of fairness that drives him. He offers invaluable insights into the tenets of keeping revenue local, encouraging community pharmacists to forge relationships with decision-makers, HR directors, and local governments.

The heart of this conversation lies in the encouragement for small businesses and communities to work hand-in-hand with local pharmacists, thereby establishing a healthcare network that is grounded in familiarity, trust, and convenience.

If you've been wanting to understand the nuances of building a healthcare system that is both compassionate and just, benefiting both the urban and the rural populace equitably, this is the episode for you.

1.  What got you into the work you're doing now with community pharmacies?  [03:57]
2. How can our listeners know if they're getting a fair healthcare deal in the grand scheme of things? [08:43]
3. What do you mean when you say "Pharmacogenomics"? [20:11]
4. If you had to give two things, two words of advice to people living in a rural area who need to ask their employers to get healthcare support, what would they be? [33:33]

https://www.linkedin.com/in/breckrice/

https://servrx.com/

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I help employees get back to work safely while mitigating the risk and liability of employers. I help community pharmacies get fair reimbursements and improve patient care. With two decades of experience in revenue cycle management, and risk mitigation in Workers' Compensation prescription processing.

Why I am so passionate about helping pharmacist? The pharmacist is the person who knows the patient on an intimate level. Benefit managers have been slowly squeezing out the ability for pharmacist to earn a living. Margins down from 34% to now 3%. Pricing transparency is a problem. 

Definition of rural versus urban: In general, rural areas are sparsely populated, have low housing density, and are far from urban centers. Urban areas make up only 3 percent of the entire land area of the country but are home to more than 80 percent of the population. Conversely, 97 percent of the country’s land mass is rural but only 19.3 percent of the population lives there.

His company Fills the gaps for people injuried at work by filling their prescriptions from the time they are injured and the insurance kicks in. 

99% of population slight mutation that doesn’t allow for metabolising the drugs. 

Launching a new company called FOY: Fountain Of Youth - technology that reducing inflammation that is at the heart of most disease states. Each of us has a genetic fingerprint. That fingerprint can and often does prevent common medicines from working. One thing FOY uses pharmgenomics to determine if the medicine will work for you.  

In this deeply insightful episode, our host Denise Cooper sits down with Say Gabriel, the founder of Growing Mighty Leaders, to discuss a topic we often overlook but significantly impacts 15% of our population: neurodiversity. Say, who got her start as an unemployed graduate before forming a digital content agency and eventually pivoting into her current venture, has a unique background that combines business acumen with empathy and spirituality.

Together they dive into how research shows that a significant portion of the neurodiverse population is walking around undiagnosed, with women being particularly underdiagnosed. Denise and Say explore the often ignored responsibilities that neuro-normative individuals have in fostering an inclusive environment. They touch on the delicate balance of logical thinking with deep spirituality, and how these can actually be complementary qualities, especially when leading projects that require a deep level of empathy and understanding.

Say also discusses her journey from digital content creation to becoming a "neurodivergent teacher extraordinaire," sharing that her experiences working across 20 different industries and over 100 projects have informed her current leadership practices. If you've been wanting to understand how to make your environments more inclusive or even become a better leader in your respective field, this episode is a must-listen.

1. If you're neurodiverse and afraid to explore it, what can next steps look like? [14:48]
2. How can leaders shape their communication to meet the needs of neurodiverse team members? [22:58]
3. For neurodiverse individuals who are ready to open up about their experience in the workplace - how do we start these conversations?[30:10]

https://www.growmightyleaders.com/

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Before I started my digital content agency in 2005, I was one of only a handful of university graduates from my band’s post-sec support program—and yet underemployed, working at a rural grocery store.

A little bit of support in the form of a community entrepreneur training program changed that. They provided basic skills training and basic living expenses, and I used their support to grow Anansi from laptop in a travel trailer to:

From less than $30K annual in 2005 to $270K+ annual in 2021

From just myself to 7-10 part and full time team members across Canada and beyond

Projects across industries all over North America and beyond, from local small biz to regional construction to international nonprofits

Even through COVID’s challenges, we’ve managed to grow year over year. But the pandemic has increased unexpected staff absence and turnover, especially among the diverse populations we hire from and work with. This and other capacity limitations have caused us to lose momentum several times while ramping up sales and profitability.

Whether it’s cooking or construction, data shows that the impact of similar challenges is widespread across many industries, and serious. This problem is current and creating an unmet need—one that we have the power to fill.

That’s why we have begun pivoting our work from content strategy and leadership authority training alone, to include proven simple systems to nurture team wellness. As a result, we recently launched the Grow Mighty Leaders Projects

Simply put, the Grow Mighty Leaders Movement empowers high-performing but exhausted leaders to bring the human element back to the workplace. We simplify confusing topics like content marketing, team building, and wellness into proven & flexible science-based systems.

In what ways can we use data and a tech-driven approach to build diverse, inclusive teams that set new records in productivity?

In this intriguing episode, our host, Denise Cooper, is interviewing Diana File, the founder and CEO of DF Analytics. With a background in organizational psychology and expertise in workforce analytics, team building, and conflict resolution, Diana has been driving results for businesses all around the world. Utilizing her neuroscience-based approach to DEI, she has helped companies uncover the deep neuroscientific factors that contribute to success or failure in their teams.

Whether it's analyzing years of data to improve managerial effectiveness or overhauling business strategies to combat systemic bias, her innovative approach has been transformative for a variety of clients, including NASDAQ, Genentech, and the US Centers for Disease Control.

If you've been wanting to understand the neurological factors that contribute to a toxic work environment, how to bridge gaps in such an environment using data, or how leadership can foster or curb workplace toxicity, this is the episode for you.

1. What led you to want to blend technology and psychology in the work you do? [04:52]
2. How do you influence executives to care about DEI in the workplace? [15:24]
3. What can neuroscience teach us about diversity, equity, and inclusion? [22:52]
4. What 3 things do you want people to take away from this podcast interview? [33:15]

www.dfanalytics.co

LinkedIn

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Diana is a data scientist who has been driving results for 15 years for Fortune 500 corporations, start-ups, non-profit institutions, and small businesses around the world. She founded DF Analytics to bring rigor and accountability to DEI efforts around the world.

Diana uses data science to empower companies to build highly diverse, inclusive teams that break records in productivity, collaboration, and profit. Her proprietary analytics methodologies uncover the deep neuroscientific factors that dictate success or failure. From there, she translates assessment into strategy and drives cross-functional implementation across the matrix. This integrated approach helps companies stay competitive in the face of dynamic generational and cultural shifts for employees and customers.

A former Israel Defense Forces (IDF) organizational psychologist, Diana has transformed decision trees in complex hierarchies and spearheaded global research on how to inspire the resolution of intractable conflicts. Diana’s expertise spans workforce analytics, team building, project management, organizational effectiveness, conflict resolution, and best practice research.

Diana regularly delivers workshops and keynotes for the Cornell University School of Industrial and Labor Relations, the National Libraries of Medicine, the Association of Healthcare Human Resources Administrators (AHHRA), the International Association for Human Resource Information Management (IHRIM), and the Yale Alumni Association.

Diana holds a BA in Psychology from Yale University and an MA in Psychology from the Hebrew University of Jerusalem. She is fluent in English, Hebrew, and Russian.

In this episode, Denise Cooper sits down with the extraordinary Hesha Abrams, a world-renowned mediator, negotiator, and author with more than 30 years of experience in resolving conflicts and negotiating deals. Hesha has tackled some of the most difficult cases in the fields of intellectual property, antitrust, securities, and beyond. Her ability to navigate through challenging personalities, cultural barriers, and highly political situations makes her a sought-after professional in her field.

From international symposiums to domestic and international cases, Hesha's knack for crafting pragmatic solutions has made her a revered figure in the world of conflict resolution. Her expertise goes beyond standard practice, encompassing complex emotional dynamics and unique approaches that stand out in the world of mediation. Her upcoming book, "Holding The Calm," offers a treasure trove of insights on reading situations, solving problems, and restoring peace.

In the conversation, Hesha shares her perspectives on why conflict is often mishandled, how to approach relationships with people we don't like, and what principles guide her decision-making process as an arbitrator. With real-life examples and a no-nonsense approach, she sheds light on some of the most common obstacles people face in negotiations and conflict resolution, offering valuable insights that can be applied in everyday life.

If you've been wanting to understand the intricate world of mediation, negotiation, and dealmaking, and learn skills that could dramatically improve how you handle conflicts and negotiations in your life, this is the episode for you.

1. How did you get into this work? What is the most difficult case you've encountered?[03:11]
2. What inspired you to write your book, Holding the Calm? [14:00]
3. How can our listeners hold themselves accountable as they do this work of "holding the calm"[27:27]

https://www.linkedin.com/in/hesha-abrams-esq/

https://www.HoldingTheCalm.com

https://www.facebook.com/HeshaAbramsHoldingTheCalm

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Hesha Abrams is a world-renowned mediator, negotiator, and author, with over 30 years of experience in resolving conflicts and difficult problems. She specializes in settling challenging cases, solving problems, and negotiating deals.

Hesha's innovative and pragmatic solutions are sought-after for an array of complex conflicts. She has a keen sensitivity to difficult personalities, cultural, and political issues, and a knack for resolving cases that appear intractable and unsolvable, even those that have been dragging on for a decade. Her unique approach involves creating resolution options that work effectively, even in highly political or emotionally charged situations.

Hesha has also handled cases involving intellectual property, antitrust, securities, consumer class actions, environment, and contracts both domestically and internationally. Some of her noteworthy cases have involved large-scale pharmaceutical disputes, significant patent settlements for major telecom companies, and major conflicts over trademarks, among others.

She has been invited to speak on negotiation at international symposiums, such as the 2001 International Symposium on Negotiation and Conflict Resolution in The Hague, Netherlands. Her experience spans countries like Taiwan, China, Thailand, Japan, Sweden, United Kingdom, India, Mexico, Israel, and Vietnam.

In addition to her mediation and negotiation work, Hesha has served as an arbitrator and was a trial lawyer earlier in her career. She has received several professional awards and associations, including membership of the National Academy of Distinguished Neutrals and top-rated lawyer by Corporate Counsel. Hesha is also an author; her book, "Holding The Calm", provides insights on how to read situations to solve problems, eliminate conflict, and restore peace, and includes inspiring stories that demonstrate these principles in action.

Hesha has a JD with honors from the Florida State University College of Law and a BA from the University of Florida.

In today's episode, our esteemed host, Denise Cooper, sits down with the multifaceted CEO and Founder, Dan Cooley. Dan's journey from being a young enthusiast in the world of theater to establishing himself in the competitive realm of business is nothing short of inspirational. He began his exploration of storytelling and directing at the Actors Playground School of Theatre and, over the years, transitioned into the world of marketing and business. With the inception of his boutique marketing agency, Cooley Creative Media, Dan honed the art of helping businesses narrate their unique tales.

But Dan’s story doesn't just end at business. He's a dedicated husband and father of two, and his personal experiences deeply enrich and inform his professional insights. As he discusses the nuances and challenges of modern storytelling, especially in the age of social media, listeners are bound to find resonance and valuable insights.

If you've been wanting to harness the power of storytelling in your endeavors, be it personal or professional, this episode promises a deep dive into the magic, challenges, and intricacies of narrative. Don't miss out!

1. With social media becoming more filtered than ever before, how should people approach the idea of telling their story online? [12:52]
2. Follower count isn't always the most important thing when it comes to building influence. Why actually matters? [18:22]
3. What role does storytelling play in recruiting and retention of quality employees? [36:38]

Linkedin

Cooley Creative Media

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"Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference." - Robert Frost

I have often believed that the people who set out from high school or college knowing exactly what they wanted to do and whom they wanted to be were the lucky ones (and most likely the minority).

I knew that I loved directing and storytelling and so I sought an acting school to explore this fascination. To my great fortune, I found the Actors Playground School of Theatre. This began a 16-year journey in the art world that I would not trade for anything.

Ralph hired me as an assistant when I was 18 years old and I grew over time to become a teacher, director, and eventually a manager of the acting school. This was my first experience with running a small business and marketing as a whole. Ralph proved to be a great mentor in that regard as well and I consumed all I could on how to run and grow a business.

This focus on the storytelling aspects of marketing led me to begin freelancing as a social media manager and eventually start my own company called Cooley Creative Media. While it was initially just a name to house the freelancing I was doing, it quickly and steadily became a boutique marketing agency helping dozens of businesses tell their story.

It was during these 7+ years that I began to understand what it was to actually own a small business (the positives and negatives) instead of just managing one. We experienced many ups and downs, but in the end, built something that is still growing to this day!

In the summer of 2021, I received the opportunity to join the growing team at Princeton Mortgage as their content strategist. After meeting the leadership and getting a view of the amazing culture, I decided to step back from my company and to join a team that I knew would help me grow to the next level in my career.

If so, this episode of our podcast might just be the one you've been waiting for. Our host, Denise Cooper, is joined by none other than Pamela Brooks Richards. As an executive coach with an undying passion for facilitating positive change, Pam has a wealth of knowledge to share with us today on the pivotal topic of strategic innovation

This episode's discussion takes a deep dive into the heart of strategic innovation and how it not only pertains to business but also our personal lives. Pamela Brooks Richards points out the inherent tension and potential conflict in this process. She emphasizes the need to think out of the box, to step out of our bubble, to see things in broader strokes before narrowing down to specifics. This, she says, helps us get out of our own way, view things from a fresh perspective, and prevent ourselves from prematurely discarding ideas that could lead to innovation.

So, if you've been seeking insights into the connection between strategic capacity and meeting organizational goals, then this episode is a must-listen for you.

1. No one has a crystal ball - how can people leverage their skills to meet their personal and professional goals? [05:29]
2. How can you check yourself to see if you're practicing convergent thinking?[12:11]
3. How can we use micro-behaviors to influence change in your organization?[27:25]

https://www.linkedin.com/in/ccsuccess/

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Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind.  She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding.  She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.

Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington.  She studied organizational and interpersonal development in her first masters and counseling in her second.   She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest.

She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU. 

In her spare time, she loves to riding her bike, hiking, sailing and even playing a bit of golf now with her husband.

Have you ever wondered how to navigate office politics, lead your team effectively, and make challenging decisions in the face of change?

In this episode, host Denise Cooper engages in an enlightening conversation with the savvy and experienced Deborah Snow Walsh. Deborah, a builder of organizations, DEI advocate, and a leading talent executive, discusses strategies for dealing with office politics and power plays. With her unique background in sales and talent acquisition for Fortune 200 companies and successful entrepreneurship, Deborah possesses a wealth of knowledge and insights to guide listeners through the often challenging terrain of office dynamics.

"The most valuable people are those who focus on finding a solution and executing on it. These people bring others into the process, making them feel like they are part of the solution," says Snow-Walsh.

This often requires having the courage to be disliked in the office. We know that some decisions are not widespread, but they're right for the organization. People might dislike the decision and, by extension, the person who made the decision. This can be the root of office politics in an organization.

Navigating these tough situations requires specific skills, according to Walsh. "It takes courage, confidence, and conviction. Leaders must have a thoughtful view of what's best for the organization and what the particular decision will mean for its progress. This often requires them to have the courage to be disliked and the conviction that their decision is right for the corporation."

So, if you want to understand how to navigate office politics, build strategic alliances, and turn challenging power dynamics into opportunities for personal and professional growth, this is the episode for you.

1. What is the difference between "being right" and "being valuable" in an organization? [04:48]
2. Can you have power within an organization if you don't have an executive title? What is the difference between power and influence?[11:24]
3. Knowing that people do the things they like to do first - how might leaders go about following up with people who didn't do what they said they would do? [22:56]

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Then join Denise Cooper in this engaging episode as she chats with Pam Brooks Richards, a seasoned executive coach and expert in both personal and professional development.

Denise and Pam examine the profound influence of aligning personal values with organizational ones, and how this alignment can translate into enhanced customer satisfaction.

Pam emphasizes that workplace procedures should not be rigid constraints but rather guiding principles, inspiring employees to adapt and apply their own thinking. Brooks-Richards delves into the concept of 'brave spaces', a platform where employees can express their views and venture beyond the norm without fear of backlash, fostering a culture of innovation and creativity within the organization.

The discussion takes a deeper turn towards psychological safety and the role of forgiveness in crafting a positive work environment. Pam underlines the necessity of clear boundaries, structured processes, and ongoing discussions surrounding workplace values. A homogeneous team can lead to an 'echo chamber' effect, stifling the birth of innovative ideas.

So, if you've been seeking insights into the connection between personal and organizational values, or aiming to establish a psychologically secure environment within your workplace, then this episode is a must-listen for you.

THE FINER DETAILS OF THIS SHOW

1. Why is it so important that leaders have their values figured out? [03:11]
2. How do people chart out their values?[09:11]
3. 75-80% of people are unaware of their own values. How do we change that?[26:06]

KEEP UP WITH PAM BROOKS RICHARDS

https://www.linkedin.com/in/ccsuccess/

EPISODE RESOURCES

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GUEST PAMELA BROOKS RICHARDS

Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind.  She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding.  She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.

Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington.  She studied organizational and interpersonal development in her first masters and counseling in her second.   She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest.

She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU. 

In her spare time, she loves to riding her bike, hiking, sailing and even playing a bit of golf now with her husband