Closing the Gap

In this episode of our podcast, we have the pleasure of interviewing Jean Drummond, a seasoned healthcare professional with over three decades of experience in the industry. Jean is an expert in healthcare equity and disparities, and in this interview, she shares her insights on how social determinants of health affect the well-being of employees and communities.

Doesn't it make perfect sense that if you have a chaotic home life, it's only a matter of time before it affects your work performance? Doesn't it seem that a team having access to good nutrition, exercise, and mental healthcare will improve outcomes for organizations? In today's episode, Jean Drummond, President and Founder of HCD International shares her expertise as a healthcare expert and a businesswoman.

Whether you're a healthcare professional, an employer, or simply interested in learning more about healthcare equity and disparities, this interview with Jean Drummond is a must-listen. Tune in to gain a deeper understanding of social determinants of health and their impact on our overall well-being.

1. How are we affected by social determinants of health? [11:23]
2. What are we just not understanding when it comes to ideas healthcare inequity and disparities? [15:13]
3. As an employer, how do I put together a healthcare plan that will serve the needs of my staff? [20:04]

linkedin.com/in/jean-drummond-62ab5339

www.hcdi.com

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Jean Drummond began her successful, award-winning healthcare consultant firm 31 years ago with $400.00 and her mother’s credit card. Coming from a long line of “fem-trepreneurs” in her family—both her mother and grandmother owned their own businesses—Jean was surrounded by powerful role models that would later inspire her to begin her own healthcare policy business.

She graduated from Howard State University as a Physician’s Assistant where she witnessed the impact of health inequities daily. This became her driving motivator, and she soon found herself advocating for the vulnerable populations she served. This included running a PR campaign to prevent the closure of a minority-oriented healthcare program. She knew that she was being called to a higher purpose and wanted to advance her community in meaningful ways.

All of her experiences led her to establish Healthcare Dynamics International, a national quality improvement and population health firm that has been recognized by the Centers for Medicare & Medicaid Services for its achievements as a prime contractor. From one employee with $400.00 and her mother’s credit card, HCD International has grown to a thriving business with over 200 employees from 20 different countries that speak 23 unique languages.

During the global COVID-19 pandemic, Jean has remained fearlessly committed to quality healthcare and health equity for all, especially the most vulnerable. Supporting health partners and agencies, HCDI has helped to provide over 59,000 vaccinations to local communities, administered over 15,000 COVID-19 tests, and supported the contact tracing effort, leading to over 250,000 closed cases.

A Few Recent Highlights

· 2021-2022: Jean Drummond appointed to Governor Hogan’s Health Equity Commission

· 2021: Jean Drummond was honored by Network Journal’s 25 Influential Black Women in Business as an award honoree

· 2021: Jean Drummond was awarded a Certificate of Congressional Recognition

· 2019: Award of the National Quality Improvement Innovation IDIQ Contract

Why are some people more motivated than others? Is it possible to become more intrinsically motivated over time? What do we do when our potential doesn't seem to be matching up to our outcomes?

In this week's episode, Denise Cooper interviews Pamela Brooks-Richards for how we can use neuroscience research on motivation to move closer towards work that lights us up. Brene Brown points out that dissonance is the opposite of integrity. Emotions like shock and anger are quick-burning emotions, with a short-half life. Meanwhile, dissonance will not disperse from our emotional landscape until it is dealt with. Join us as we deep dive into Get It Done by Sam Bennet and Atlas of the Heart by Brene Brown.

If you're wondering how to understand what motivates you in the working world, this is the episode for you.

1. How do we create motivation? [10:25]
2. What role does the mindset we have towards a task play in our ability to get it done? [14:07]
3. People say never share your goals with others. Is this good advice?[17:48]
4. Why do we have to be careful about who gives us feedback?[22:24]
5. What is dissonance and why is it dangerous to workers? [28:58]

https://www.linkedin.com/in/ccsuccess

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Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind.  She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding.  She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.

Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington.  She studied organizational and interpersonal development in her first masters and counseling in her second.   She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest.

She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU.

 In her spare time, she loves to ride her bike, hiking, sailing and even playing a bit of golf now with her husband

Pay discrepancies have long been a barrier to achieving gender equity in the workplace. In fact, studies show that it will take 208 years for women to achieve equal pay. This is a sobering statistic, but our guest Dan Kopp, cofounder of Dinamico is determined to change it. Through his work, he is on a mission to abolish pay gaps one employer at a time.

Many organizations are still unaware of the pay inequities that exist within their own staff. To leaders who don't see this as an issue, Dan has a simple message: ignorance is not bliss. Pay gaps have real consequences for employees and the organizations they work for. Not only do they undermine employee morale and create an environment of mistrust, but they also limit the talent and potential of the workforce as a whole.

So, what role does technology play in abolishing pay gaps? Dan believes that technology is a key tool in the fight for pay equity. With the right tools and strategies, organizations can analyze their payroll data, identify any pay gaps that exist, and take action to address them. In the next 10 years, Dan predicts that we will see a growing number of companies using technology to eliminate pay gaps and promote fair pay for all employees.

So, whether you're a leader in HR, an employee looking to make a change, or simply interested in the future of work, this episode of the Remarkable Leadership Lessons Podcast is a must-listen. Dan's insights and experience offer a valuable perspective on the role of technology in creating a fairer and more equitable workplace. Join us as we explore the latest strategies for using technology to abolish pay gaps and promote pay equity in the workplace.

1. How do we quantify the value an employee brings to an organization?[07:16]
2. How can technology support employees in feeling motivated at work every day? [10:09]
3. In your book, Power of Me Leadership, you address that most leaders don't have the support they need to be successful. Tell us a bit about where you'd advise someone to start if they don't feel supported. [18:58]
4. Where did you first learn the importance of aligning your words with your behaviors? [22:50]
5. As a leader, how do I create a culture where collaboration is celebrated while also recognizing people for their individual successes? [32:02]

Dinamico is offering a special discount for Remarkable Leadership Lessons podcast listeners. They will give you 50% off their licensing and onboarding fee for Dynamic Systems, where you can start winning in today's employment market by creating compensation systems that recognize the greatness of your employees. Be sure to mention this episode when booking!

https://dinamicosystems.com

https://mobile.twitter.com/danielskopp

https://www.linkedin.com/in/dankoppdinamico?original_referer=

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Originally from Wisconsin, Dan now resides in the Greater Milwaukee/Chicago Area. After high school, he entered the United States Army as a military police officer serving in Frankfurt, Germany, The Republic of Panamá, and Fort Devens, MA.

Dan served in various leadership roles in the military prior to transitioning into public education where he taught and ultimately served in various executive roles. Dan practices situational leadership while focusing on those he serves. He has mentored and coached emerging and established leaders across the country.

Since 2019 Dan has been coaching and mentoring leaders and helping employers save time and money as they attract and retain great people.

With pensions and 30-year work tenures being a thing of the past, our approach to work has changed. This is especially true for younger workers, who have experienced a uniquely tricky entrance into the world. In this week's episode, Deborah Snow Walsh discusses the impact of the current generation, Gen-Z, in the workplace. This generation has grown up with different values and perspectives on work compared to previous generations especially around workplace cultures, compensation, work-life balance, and value-driven work.

If you are a leader looking to better understand the tough challenges that employers may face in managing and connecting with this generation in the workplace. this is the episode for you. If you are a Gen-Z or Millenial worker looking to negotiate a stronger salary and connect with your manager in a meaningful way, you're in the right spot. When we understand each other's values without demonizing our differences, we build workplaces where everyone can show up to the table and contribute.

1. What do are the expectations of young professionals coming into the workplace versus other generations that might have come in earlier? [02:45]
2. From an employer's point of view, what does it mean if Gen-Z feels less loyalty to the organizations they work for? [04:45]
3. Many younger workers don't know how to negotiate salary, we haven't taught them how. What are the first steps they should take? [15:30]
4. What role does one's reaction to failure play in the workplace? [22:40]

https://www.linkedin.com/in/deborah-walsh-875b932

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Debbie is a builder of organizations and a talent executive, focused on DEI in thought and view.  Those are her passions.  She has a unique background in sales, having successfully started her career selling large benefits packages to the Fortune 200, working for AXA Equitable.  She knew nothing about benefits, or the Fortune 200.   She was recruited to Lee Hecht Harrison, where she excelled in selling outplacement and coaching services to large, multi national organizations.  When she was recruited again into the search business, she was already focused on female and minority talent and made the decision to become an entrepreneur and open her own firm.  Ultimately, her organization included ten professionals and served companies including IBM, JPMorgan Chase, the GAP, Pfizer, AXA Equitable, and Prudential among others.  In 2011 she was recruited to Zurich Insurance to run Talent Acquisition, University Relations and Diversity.  She enjoyed the opportunity to see talent in action and build an organization.  She returned to outside search and ultimately her own firm.  Her clients include those from her previous firm as well as CDW, Icahn Enterprises, Citizens Bank, Pet Supplies Plus, Bloomberg and AIG.

She focuses on everything Talent: acquisition, development, management, assimilation, experience and retention.  Debbie’s expertise is in consulting with corporations on their internal policies and practices to make them efficient, executive search and executive coaching.  She has been involved with HRPS, was co-chair of its annual conference and various planning committees.  She is part of the original CHREATE team, understanding and addressing the HR leadership of 2025.  She is frequent and popular speaker before business groups.

Brown and Brown Insurance Company which serves other insurance company. Head of Talent for them. 

As we start the new year, we've been talking about the importance of gratitude when it comes to setting goals for 2023. Goal-setting can often have an unfortunate effect on people, with many developing habits of setting unrealistic goals and spiraling into feelings of shame when they don't achieve them.

In this episode, Pamela Brooks-Richards talks about the importance of leading with joy and integrity to create a more grateful space for ourselves and those around us. When we operate from a place of integrity, we strengthen our self-esteem and resolve (plus, we get a pretty sweet dopamine rush in the process!)

If you are looking for ways of allowing your values to guide your actions and goal-setting, this is the episode for you. By incorporating these practices into our daily lives, we can build the habits necessary to achieve our goals and live a life of integrity and purpose.

• What’s your superpower? [03:51]
• What is the importance of gratitude when it comes to setting goals in 2023? [04:14]
• ​​Why are values more important than goals when it comes to New Years' Resolutions? [13:44]

https://www.linkedin.com/in/ccsuccess

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Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind.  She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding.  She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.

Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington.  She studied organizational and interpersonal development in her first masters and counseling in her second.   She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest.

She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU.

 In her spare time, she loves to riding her bike, hiking, sailing and even playing a bit of golf now with her husband

In this episode, we interview Kyle Mcdowell, author of Begin With WE: 10 Principles for Building and Sustaining a Culture of Excellence, on what it really takes to create a culture that is focused on collective success vs. individual wins.

This week, we discuss how picking each other up, taking action, making mistakes, and leading by example all works together to create a strong team dynamic. Kyle share strategies on how to establish healthy boundaries and rely on your teammates, even when it feels vulnerable. This episode is perfect for any leader who is ready to build a team that prioritizes the collective over the individual.

1. What does being an authentic leader really mean? [07:20]
2. How might you approach a team member who overcommitted and wasn't able to deliver on what they said they would? [19:20]
3. What is the "Leadership Gap"?[20:30]
4. Everyone has experienced leading when you have a resistor on your team. Can you tell us a story about how you flipped the script with a resistor on your team? [25:06]

Linkedin

Read his book, Begin With WE: 10 Principles for Building and Sustaining a Culture of Excellence Paperback

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Kyle McDowell Inc. is the parent company of author, speaker, and leadership coach Kyle McDowell. Kyle is widely known for his inspiring approaches to transforming business executives into real leaders while reshaping corporate cultures. In his book, Begin With WE: 10 Principles for Building and Sustaining a Culture of Excellence, Kyle examines the root causes of dysfunction in the workplace, highlighting the plague of a “me-oriented” paradigm, while providing the remedy with his framework, The 10 WEs. Serving as the cornerstone of McDowell’s philosophy, these guiding principles establish the foundation required for building and sustaining a culture of excellence.

Psychometrics is what we call the science of measuring someone's personality in a specific context. What does this mean for you? Personalities and values are all unique to each individual, and when you bring people together for a shared goal, you start to experience the culture of an organization.

Psychometric research is focused on assessing people's personalities in a corporation and using that research to draw conclusions about their culture. Even for CEOs and Founders, it can be quite difficult to assess the workplace culture that they are building. This research can also be helpful in identifying organizations that may be prone to "mobbing" behaviors.

Mobbing refers to the targetted act of trying to push someone out of an organization. Most often, this happens because a person thinks differently, they represent a change in the status quo, or they're being targetted for being part of a historically marginalized community.

In this episode, Zoe Fragou shares a wealth of knowledge on how to stand up to gaslighting behavior while protect your self esteem and professional reputation. If you're wondering what you could do if you found yourself targeted by this triggering and emotionally-charged behavior, this is the episode for you.

1. What is your superpower? [02:22]
2. Your research is on the psychometrics of corporate culture. What does that mean? [03:40]
3. What's something interesting you've learned from your research? [06:02]
4. What is mobbing? [06:57]
5. What can a target of mobbing do?[08:48]
6. How do you get organizations to take mobbing seriously and begin an investigation? [13:40]
7. If I'm the target of mobbing behavior, what can I do to take matters into my own hands if HR isn't willing to step in? [17:47]
8. What do you mean when you say these situations need to be handled with dignity and patience?[23:08]
9. How do I start working on my own boundaries or my own self like that? What questions would I ask to even know that's my problem versus the organization's problem? [31:57]

Zoe Fragou's Linkedin

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Mrs Fragou is an Organisational Psychologist with an MSc in Human Resources Management, a clinical psychologist license, a diploma in Business Coaching & Mentorship and a Certificate in Agile Leadership. At the moment, she is a PhD Candidate at Panteion University and her research is mainly focused on the psychometrics of the corporate culture. Alongside her academic interests, she is operating professionally in the full spectrum of her science, taking over projects of culture transformation, employee training and development, business coaching, personal branding, public speaking, and writing, for both private and corporate clients globally. She is a mentor for Women on Top, a feministic organization trying to bring equality in the workspace, a senior member of the Hellenic Institute of Coaching, and was voted best career coach in the Global Coaching Conference of 2021.

Many executives think that if their organization has a good culture, it will result in higher productivity. But when it comes down to it, do we know what "good culture" really is? Can we put our finger on it?

"When you start diving into what workplace culture really is, you're going to hear things like, well, it's the way that assignments are rolled out. Are they fair or not fair to everybody? What are the opportunities for advancement, and how do we go about that process? How do employees collaborate?"

This week's episode is part of a series where Denise Cooper interviews Pamela Brooks Richards for her take on what it takes to really steer culture change at an organization. If you've been wondering how to

1. If you're an executive or an entrepreneur and you're dealing with both people who are working for you, or vendors, etc - how do you make decisions on how you're going to decide what the priorities are? [05:41]
2. How do you help organizations think through unifying subcultures within their organization to be a more united front? [09:47]
3. How do we know we have a culture that doesn't have a growth mindset? [16:05]
4. What would you say to an executive who says "We really don't have money for this culture stuff"? [27:29]

Linkedin

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Pam is known for her passion for people and facilitating positive change for anyone in need with an open mind.  She enjoys being an executive coach and helping people discover their strengths to make life transformations. Pam has helped design and run several leadership programs at ASU and continues to help organizations with executive staffing and teambuilding.  She appreciates her many opportunities to work with others and being a part of their discovery process, including running Brené Brown’s Dare to Lead™ program as a Certified Facilitator and running Conversational Intelligence™ by Judith Glaser.

 Pam's passion for performance grew throughout her athletic career and playing volleyball for the University of Washington.  She studied organizational and interpersonal development in her first masters and counseling in her second.   She uses her assessment tools and understanding of people to create workshops and experiences that can create transformational performance breakthroughs for both individuals and teams. She loves all the work coming out of neuroscience today and what actually leads to better performers and what helps us enjoy life to the fullest. 

She has presented to large groups, such as the Philip 66 – International Conference and Baxter Asia Pacific's International Strategic Thinking Workshop in Shanghai. She has facilitated large groups in Dare to Lead ™ and been a part of the smaller conferences such as BADD, 101 Black Women's Coalition, and ASU's Commission on the Status of Women and is a Master SPARK facilitator for ASU.

 In her spare time, she loves to riding her bike, hiking, sailing and even playing a bit of golf now with her husband.

Healthcare systems are run on data. This data can include anything from number of falls, number of infections, to how long it takes patients to enter and leave healthcare locations.

This data also shows us that the number of wrong site surgeries go up when people don't feel psychologically safe to speak up. There is a direct correlation between the level of trust and safety that people feel at work, and the lived experience of patient outcomes.

In this week's episode, EDI expert, Joann Wortham tells us about her experiences in helping healthcare executives address discrimination and inequity in their field. If you've been wondering how you can move the needle and influence patient outcomes for the better, this is the episode for you.

1. How did you decide to step out of a lucrative career into the field of EDI (equity, diversity, and inclusion)? [02:26]
2. How can an administration better understand the experiences of women and minorities in the healthcare system?[15:38]
3. How do you inspire leaders in the healthcare industry to embrace EDI?[23:31]

Follow Joann Wortham on Linkedin

EDI Is the New Black: Lead the Market with Diverse Teams

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Joann Wortham is a seasoned international thought leader who uses insight from lived experiences along with her background in education, healthcare, business, and risk management to create novel approaches to today's most critical workplace concerns. With over twenty years of experience, as well as a Master of Science in nursing education and a Juris Doctorate, Ms. Wortham has presented and consulted for such prestigious groups as the Institute of Healthcare Improvement (IHI) and Yale Health. She was also a consultant and contributor to the American Society of Risk Management's (ASHRM) Human Capital Playbook. Her current book is entitled EDI is the New Black.

In today's episode DEI Strategist, Dethra Giles, talks us through how allyship is not enough when it comes to progressing the DEI movement. Allyship is only present when it's beneficial for the person holding the most privilege to be supporting others. The moment it stops being beneficial, that allyship goes away.

The idea of allegiance proclaims something much more holistic. What would unwavering support do for historically marginalized communities in workspaces? What would the impact be on issues like age discrimination? bias based on a person's accent?

If you've been wondering how to move DEI efforts from frantic reactions brought on by world events, to a sustained effort that can be maintained over time, this is the episode for you.

1. Dethra Giles talks about her superpower of seeing things in people that they cannot see in themselves [02:58]
2. Why haven't we made better progress towards DEI? [09:13]
3. Giles talks about the two camps within DEI and how they can learn to collaborate on lasting systems and change. [11:51]
4. What factors keep the DEI Community from seeing their allies? [17:01]
5. Where is DEI headed in the future? [27:09]
6. How do I move the needle as a middle manager? [30:57]

Listen to Dethra Gile's Podcast Happily Ever Employed

Follow Dethra Giles on Linkedin

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A floppy disk! When Dethra was looking through her book closet, she came across a manual from one of her first certifications on diversity. In the back of the manual was a floppy disk; that is how long Dethra has been committed to the work of diversity, equity, inclusion, and racial justice. Dethra Giles has been striving to make DEI part of the workforce DNA for over two decades.

Dethra is a four-time TEDx speaker, ranked Engagedly’s Top 100 Influencers for outstanding contributions towards promoting a culture of diversity and inclusion, selected as HR Gazette’s HRchat Pod Top 22 most influential experts in HR is a host of the Happily Ever Employed podcast. As the CEO of ExecuPrep, she leads an international Performance Optimization Consulting firm specializing in Diversity, Equity, and Inclusion. Her methods and impact have earned her the title “University tested, and industry approved.” Her unique blend of advanced education and industry experience provides her the needed expertise to impact executives and high potential teams.

Her clients have included Louis Vuitton Moët Hennessy, Kaiser Permanente, The Centers for Disease Control (CDC), the Army Corp of Engineers, and the Salvation Army. Dethra takes her education and years of experience and turns them into results-driven actions for her clients.

According to her, every organization has what it needs for optimum performance; her job is to make what is already present work in a way it had not worked before. By optimizing employee performance, organization structure, and leadership Dethra makes magic happen within organizations.

She is a top-rated speaker for National SHRM (Society of Human Resources Managers) and an expert at delivering presentations that help build accountable teams and increase productivity.

She holds a BA in English and Spanish from Mercer University, an MBA, and a Masters of Science in Conflict Management. She has served as adjunct faculty at the Federal Executive Institute, Georgia State University, Mercer University, and as a faculty member for Goldman Sachs’ 10,000 Small Businesses and the Tory Burch Foundation.

According to Dethra, her job is to deliver results to her clients by developing actionable strategies, optimizing performance, and eliminating distractions.