Cloud & Connect: The Podcast

Artificial intelligence is rapidly changing the managed services landscape, but are MSPs ready for what's coming next?

In this episode of Cloud & Connect The Podcast, we speak with JJ Jager, CEO of Acronis, about the opportunities and challenges facing managed service providers as AI adoption accelerates.

From automating up to half of routine MSP workloads to reducing customer onboarding times by as much as 75%, Jager explores how AI agents and unified platforms could fundamentally change the way service providers operate. But greater automation also brings new challenges, particularly as cybercriminals become faster and more sophisticated.

We discuss why traditional endpoint protection and backup are no longer enough, the growing importance of managed detection and response (MDR), and how businesses can prepare for an increasingly complex security landscape.

The conversation also explores the future of AI-powered interfaces, the risks of prompt injection, rising infrastructure costs and what the next few years could mean for the managed services industry.

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