Blair McHaney, the president and CEO of MXM, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss everything regarding member experience from creating memorable moments to intentional service.

Key strategies include empowering staff to foster positive memories, such as sending handwritten cards, making personal introductions and anticipating member needs. McHaney also stresses the importance of operationalizing these practices — focusing on root cause solutions rather than just symptoms — and measuring member experience systematically. He believes clubs should view themselves as hospitality businesses where every interaction matters and creating a sense of belonging is crucial to member retention.

Listen to the full discussion here.

Jenn Hogg, the director of group fitness at East Bank Club in Chicago, sat down with Club Solutions Magazine Podcast host Rachel Chonko to unpack what it really takes to build a thriving group fitness program.

They cover everything from aligning instructors with your club’s brand identity to designing smarter class schedules and delivering evaluations that inspire your team. Hogg also shares why she believes group fitness is the “secret sauce” of a club and what many operators get wrong when integrating it into their brand.

Whether you’re running a boutique studio or managing a large-scale facility, Hogg offers clear, actionable insights to help your group fitness program not only grow — but thrive.

Listen to the full discussion below.

Recovery and biohacking innovations continue to be a major focus of the fitness industry. One company excelling with this current trend is Power Plate. With comprehensive staff training, digital resources and proven results used by pro teams and celebrities, Power Plate offers fitness facilities a competitive edge in the growing recovery and wellness market.

Taylor Gabhart, the editor of Club Solutions Magazine, recently sat down with Laura Wilson, the director of training and curriculum for Power Plate. The two discuss Wilson’s role in developing Power Plate's program and the company's evolution, which includes the release of two new products: the MOVE — a hybrid commercial/home Power Plate — and the REV, a self-powered vibration bike.

It's a must-listen for industry professionals who want to learn more about the benefits of effective recovery offerings in clubs and Power Plate’s value in efficient, biohacking-style workouts.

Listen to the conversation below.

Bryan Myers, the CEO of [solidcore], recently sat down with Club Solutions Magazine Podcast host Rachel Chonko. The two discuss the brand's recent majority investment from L Catterton, what sustainable growth really looks like in boutique fitness, and how [solidcore] is doubling down on product excellence, community and innovation.

They also discussed Myers’ philosophy on leadership, the challenge of scaling culture and how [solidcore] is working to set a new industry standard for long-term success.

If you’re interested in having success with boutique fitness, then this conversation featuring the leader of one of the most recognizable and fastest growing brands in the industry is for you.

Listen to the full discussion below.

Chris Smith, the CEO and president of Fitness World, recently sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss current global fitness industry trends.

Smith highlights the industry's resilience during economic uncertainty, the potential for expansion across different market segments and the need to serve diverse demographics, including seniors and youth. He also shares insights on political advocacy, the potential role of GLP-1s and the significance of creating meaningful community connections in fitness centers.

If you want to better understand what’s really happening on a global scale — this is the conversation for you, as Smith is a board member at IHRSA and the Fitness Industry Council of Canada.

Listen to the full discussion here.

A growing demand in the fitness industry from younger generations is access to environmentally responsible fitness solutions. To meet this trend, the energy-generating equipment at SportsArt can help clubs become carbon neutral through the company’s innovative technology.

Taylor Gabhart, the editor of Club Solutions Magazine, recently sat down with Rueben Mejia, the executive vice president of SportsArt, to talk all things sustainable fitness. Mejia shares how the company helps clubs meet their sustainability goals while enhancing the member experience. Whether your club operator or just curious about the future of green fitness, this is a can’t-miss conversation.

Listen to the conversation here.

Derek Riley, the COO and president of Zoo Health Club, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss the unique franchise model of Zoo Health Club that emphasizes customization and community-focused fitness centers.

Riley also highlights the trend of integrating holistic wellness services like hormone replacement therapy and IV therapy into gym operations, moving beyond traditional workout experiences. He also emphasizes the importance of consistency, building solid systems and tailoring gym offerings to specific local communities, rather than using a one-size-fits-all approach.

If you’re interested in how to differentiate your club from others by providing franchisees with flexibility, comprehensive support and the ability to create gyms that serve local markets,

then this is an ideal conversation for you.

Listen to the full discussion here.

Alyssa D’Aquino, the vice president of fitness at CR Fitness Holdings, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss hot Pilates, strength training trends, what people are really looking for in group fitness and much more.

If you’re interested in how to best capitalize on a few of the biggest current trends in the industry, then this is an ideal conversation for you to hear.

Listen to the full discussion here.

A hot topic in the fitness industry is how can traditional health clubs bring the boutique experience into their own four walls? With boutique concepts like Pilates, recovery and strength training shaping consumer expectations, operators are looking for ways to integrate these high-value experiences while maintaining accessibility and affordability.

Taylor Gabhart, the editor of Club Solutions Magazine, recently sat down with Justin Fouse, the president of Elevate Fitness Coaching, to talk all things boutique fitness. They also touch on the role technology plays in making these offerings successful, including how platforms like ClubReady can help clubs streamline operations, enhance the member experience and maximize revenue.

Listen to the conversation here.

In today’s fast-paced fitness industry, providing quality education and training for club operators and staff is crucial to long-term success.

Ralph Rajs, the vice president of education for Club Solutions Institute, sat down with Club Solutions Magazine Podcast host Rachel Chonko to discuss the launch of the Club Solutions Institute, a new online education platform designed to bridge the knowledge gap in the industry. The platform will allow health club operators to provide certification and ongoing continuing education opportunities to club staff.

This is a must-listen for anyone looking to enhance their club’s training programs, develop future leaders and keep their team engaged with cost-effective education solutions. Having a structured learning system in place can elevate your club’s operations and help retain top talent.

Listen to the conversation here.