CM 144: Sari Wilde On The Connector Manager

Is there a certain type of leader whose management approach gets more from their teams?

Gartner, a research and advisory firm, recently conducted a study of thousands of managers and employees. They wanted to find out if there were certain types of management practices that had the greatest impact on employee growth and development. In this interview, Sari Wilde, co-author of the book, The Connector Manager: Why Some Leaders Built Exceptional Talent – and Others Don’t, shares their findings.

Sari explains that what the researchers learned surprised them: not only did one management type have an outsize impact, but it was also a type they never would have predicted. They named it the Connector Manager. According to Sari, this type of leader not only provides targeted feedback and coaching, but also readily “connects employees to others, either within the team, or across the organization, who might be better suited to provide the right kind of coaching and development.”

Sari also shares key characteristics of Connector Managers, as well as some of the tools they use in their work. For example, she describes one tool managers can use to assess employee motivation. It’s one Sari found so insightful that she used it with her team. Today, it frames how they do their work: “[The team’s] top five motivators were things like growth, achievement, transparency, inclusion, so that has changed the way that I communicate, the way I run my team meetings.”

Sari is a Managing Vice President at Gartner where she leads global teams focused on creating research and products to improve outcomes. She’s been studying organizations for more than 15 years, advising executives at hundreds of Fortune 500 companies on their leadership and talent management practices.

The Host

You can learn more about Curious Minds Host and Creator, Gayle Allen, and Producer, Rob Mancabelli, by visiting @CuriousGayle and www.gayleallen.net.

Episode Links

The Fearless Organization by Amy Edmondson

Sari Levine Wilde

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